Joy Digbeu
Brighton ,Sussex
Summary
I offer strong communication and customer service skills, combined with keen ability to handle high-pressure environments.I come from a french speaking background and am bilingual which would be beneficial in reaching a larger group of customers. I am knowledge about health and safety regulations, due to my experience with my coaching A Level, and maintaining positive guest experience. I am ready to use and develop problem-solving, teamwork, and attention to detail in any role.
Overview
2
2
years of professional experience
Work history
Ride & attraction operator
Hove lagoon funland
Brighton , Sussex
2025.08 - Current
- Directed visitors around park promoting smooth flow of foot traffic.
- Operated cash register at ride entrances optimising transaction process.
- Maintained cleanliness of ride area, promoting pleasant environment.
- Ensured customer safety by operating rides and attractions responsibly.
- Improved guest experience for increased park reputation through friendly and engaging interactions.
- Conducted routine checks on rides for optimal functionality.
- Assisted in emergency situations to ensure visitor welfare.
- Resolved guest complaints efficiently to maintain customer satisfaction.
- Dealt firmly yet politely with rule breakers ensuring overall compliance.
- Helped children onto rides safely, ensuring their enjoyment without risk.
- Managed queue lines effectively, reducing wait times.
Gift shop keeper
Brighton rocks
Brighton , Sussex
2025.06 - 2025.08
- Handled cash transactions with accuracy whilst maintaining high integrity standards.
- Trained new staff members in shop operation protocols, improving efficiency and consistency in service delivery.
- Implemented seasonal promotions to increase sales during festive periods and holidays.
- Adapted shop layout according to product demand patterns enhancing visibility of high-selling items.
- Created positive work environment encouraging teamwork among staff members.
- Replenished stock regularly to prevent shortages and maintain display aesthetics.
- Handled returns and exchanges professionally maintaining high level of customer service.
Waitress assistant
The Grand Hotel Brighton
Brighton, Sussex
2024.06 - 2024.07
- Collaborated with team to provide efficient service during peak hours.
- Enhanced customer service by promptly taking orders and delivering food.
- Alleviated workload of wait staff through diligent assistance.
- Enhanced dining experience through friendly interaction with customers.
- Delivered meals swiftly, contributing to positive dining experience for guests.
Education
A levels - Biology
Blatchington Mill School
Brighton 06.2025
Skills
- Customer satisfaction orientation
- Efficient time management
- Understanding of hygiene practices
- Queuing management techniques
- High energy levels
- Cash handling
- Equipment Maintenance
- Positive attitude
- Customer engagement
- Calm under pressure
Languages
English
Native
French
Advanced
C1
Timeline
Ride & attraction operator
Hove lagoon funland
2025.08 - Current
Gift shop keeper
Brighton rocks
2025.06 - 2025.08
Waitress assistant
The Grand Hotel Brighton
2024.06 - 2024.07
A levels - Biology
Blatchington Mill School