Jovin Anthraper
Wixams,United Kingdom
Summary
Highly skilled management professional with over 7 years of experience, demonstrating a proven track record in successfully managing vendor operations and ensuring compliance with regulatory requirements. Possesses a strong understanding of vendor operations, reporting, organizational, and people management skills. Brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Seeking a value-added role to leverage expertise in relationship building and people management.
Overview
9
9
years of professional experience
Work history
Acute Floor Admin Coordinator
London North West University Healthcare NHS Trust
London, United Kingdom
2024.03 - Current
- Deal with enquiries from patients, medical staff and general public in professional and cooperative manner either over phone or face to face.
- Handled 70 patients per day with their appointments, referral requests, transport other requests efficiently and friendly manner.
- Managed and prioritised varied and busy workload to meet deadlines. Multitasking with various request in same time
- Maintained efficient patient record filing system and prepare new patient files in time for first appointment ensuring referral letters and other relevant notes are included.
- Arranged appointments for patients using trust systems and rebook (when necessary) appropriately by reallocating appointment slots.
- Maintained confidentiality of patient’s information in accordance with Trust Confidentiality Policy and Data Protection Act.
- Managed work priorities with no direct supervision, seeking advice where necessary and acted independently within appropriate guidelines.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Given the responsibility of procurement requirements for the floor.
- Covered and handled band 4 roles and responsibilities efficiently.
SDEC Admin Coordinator
Milton Keynes University Hospital
United Kingdom
2023.10 - 2024.04
- Greet all visitors in friendly, helpful and courteous manner
- To admit, transfer and discharge patients from the system using the electronic patient record (cerner & Ecare)
- Handling and documentation of patients records in good order with test results promptly and correctly filed
- To liaise with other members of staffs including nurses, doctors and staffs from different departments in an effective manner
- Schedule outpatients & inpatients appointments as required
- Managed 30 calls per day, taking and delivering messages in an appropriate and helpful manner
- To coordinate with medical and surgical team and support them with information and vise-verse
- Scheduling appointments and booking in patients for OPAT,DVT,PCU
- Build and maintained strong relationships with partners and key stakeholders.
Customer Assistant
M&S
London
2023.07 - 2023.10
- Follow company policies and procedures to ensure safe and secure working environment
- Assist in inventory management, including receiving and stocking merchandise
- Stay updated on product knowledge and promotions to effectively assist customers
- Collaborate with team members to ensure excellent customer service and achieve sales targets
- Operate cash registers and handle cash transactions accurately
- Maintain clean and organized store environment, including restocking shelves and arranging displays
Financial Operation Analyst
Publicis Sapient
India
2022.07 - 2023.03
- Conducted financial and operational analysis weekly, monthly, quarterly, and annually for 22 million revenue building client and forecast
- Drafted, validated, and approved invoices for submission of payments
- Organized documents and reconciliation of data required for forecasting revenue
- Ensure accurate and timely processing of financial transactions
- Providing support and guidance to senior management on financial matters
- Assist with budgeting and forecasting activities
- Collaborate with cross-functional teams to improve financial processes and systems
Brand Development Specialist
Amazon
, India
2021.01 - 2022.01
- Developed and delivered brand-facing solutions to solve business challenges and attained 15% more growth for my brands
- Plan and execute events and activations to increase brand visibility and engagement
- Develop and implement brand guidelines to ensure consistent branding of all touchpoints
- Monitor and analyse brand performance metrics to identify areas for improvement
- Create and manage marketing campaigns to promote brand messaging and products/services
- Collaborate with cross-functional teams to ensure brand consistency across all channels
- Conduct market research to identify consumer trends and preferences
- Develop and execute brand strategies to increase brand awareness and market share
- Develop and maintain relationships with key stakeholders, including customers and vendors
Sr. Vendor Management Associate
Amazon
India
2017.03 - 2021.01
- Handled vendor impediments related to vendor central, payments & receivables, and POs for 3 Amazon marketplaces
- Identified and assisted vendors in catalogue, detail page discrepancies
- Reconciliation of vendor accounts and facilitated invoicing challenges
- Worked with cross-functional teams to drive process improvements and optimize vendor relationships
- Ensured that all invoices were accurately recorded and that payments were made in timely manner
- Oversaw work of accounts payable staff and provided training and support as necessary
- Taken care of team in manager's absence when required
- Undertaken project as part of process improvement to remove unwanted ticket creations and revamp SLA
- Developed and implemented vendor management policies and procedures to ensure compliance with regulatory requirements and industry best practices
- Collaborated with internal stakeholders to identify and prioritize vendor needs and requirements
- Consistently exceeded service metrics through top-quality customer care.
Education
Bachelor of Arts - Computer Application
BVM Holy Cross College
India, India2013-04
MBA - Marketing
Christ University
Skills
- Communication & Emotional intelligence
- Customer-centric & quick learner
- Proficient in MS Office
- Collating and presenting data
- Strong attention to detail and proactive
- Organizational and time management
- Cross-functional Collaboration
- Administrative Management
- People management & Proactive
Accomplishments
- Outstanding performance in vendor management for 'ownership' - Amazon (06/2017)
- Award for the overall performer with a scoring rate of 75 -Amazon (05/2018)
- Vendor delight award -Amazon (10/2018)
- Showed consistency in handling vendor concerns with above 98% process accuracy and knowledge
- Fun SPOC for the UK team and collaborated in team-building activities
- Supervised team of 15 members
Affiliations
- Fitness, Badminton, Travelling
Timeline
Acute Floor Admin Coordinator
London North West University Healthcare NHS Trust
2024.03 - Current
SDEC Admin Coordinator
Milton Keynes University Hospital
2023.10 - 2024.04
Customer Assistant
M&S
2023.07 - 2023.10
Financial Operation Analyst
Publicis Sapient
2022.07 - 2023.03
Brand Development Specialist
Amazon
2021.01 - 2022.01
Sr. Vendor Management Associate
Amazon
2017.03 - 2021.01
Bachelor of Arts - Computer Application
BVM Holy Cross College
MBA - Marketing
Christ University