Joshua Sinclair
Carrickfergus,Antrim
Summary
Accomplished Customer Experience Manager of 6 years, with substantial experience building customer satisfaction and retention. Offering superb planning and problem-solving skills to improve customer service processes and garner stellar customer approval scores.
Overview
9
9
years of professional experience
Work History
Customer Experience Leader
Mcdonalds
Carrickfergus, Antrim
06.2019 - Current
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
A.Midshipmen
URNU( ROYAL NAVY RESERVE)
Carrickfergus, Antrim
10.2021 - 09.2024
- Demonstrated marching, turning and saluting at cadet events.
- Trained in basic first aid principles to provide emergency medical assistance.
- Completed assigned expeditions in good time with team collaboration.
- Prioritised self and others' safety during weapon handling tasks.
- Supported junior cadets in learning fieldcraft and navigation.
- Maintained professional appearance through uniform care.
- Attained detailed weather reports prior to planning trips.
- Applied military procedures and regulations for maximum compliance.
KFC Team Leader
KFC
Newtownabbey, Antrim and Newtownabbey
06.2016 - 06.2019
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Implemented new working methods which improved overall efficiency of the team operations.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Conducted regular performance reviews to identify areas of improvement for each team member.
Education
Bachelor of Science - Political science
Ulster University
Belfast, Antrim06.2024
NVQ Level 2 - Chinese
Carrickfergus college
Carrickfergus, Antrim06.2015
A-Levels - Politics
Carrickfergus college
Carrickfergus, Antrim06.2015
A-Levels - Business studies
Carrickfergus college
Carrickfergus, Antrim06.2015
A-Levels - ICT
Carrickfergus college
Carrickfergus, Antrim06.2015
GCSEs - Double science
Carrickfergus college
Carrickfergus, Antrim06.2015
GCSEs - ICT
Carrickfergus college
Carrickfergus, Antrim06.2013
GCSEs - Technology and design
Carrickfergus college
Carrickfergus, Antrim06.2013
GCSEs - English
Carrickfergus college
Carrickfergus, Antrim06.2013
GCSEs - Maths
Carrickfergus college
Carrickfergus, Antrim06.2013
Skills
- Navigation
- Safety and security
- Public relations understanding
- File and records management
- Emergency Management
- Simulator training
- Teamwork
- Time management
- Communication
- Research and Analysis
- Public relations
- Team building
- Customer-focused
- Dispute resolution
- Lead management
- Excel proficiency
Languages
English
Native
Chinese (Mandarin)
Elementary
A2
Timeline
A.Midshipmen
URNU( ROYAL NAVY RESERVE)
10.2021 - 09.2024
Customer Experience Leader
Mcdonalds
06.2019 - Current
KFC Team Leader
KFC
06.2016 - 06.2019
Bachelor of Science - Political science
Ulster University
NVQ Level 2 - Chinese
Carrickfergus college
A-Levels - Politics
Carrickfergus college
A-Levels - Business studies
Carrickfergus college
A-Levels - ICT
Carrickfergus college
GCSEs - Double science
Carrickfergus college
GCSEs - ICT
Carrickfergus college
GCSEs - Technology and design
Carrickfergus college
GCSEs - English
Carrickfergus college
GCSEs - Maths
Carrickfergus college
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