Dipti Valand
Kingsbury,United Kingdom
Summary
Dynamic and results-driven professional with a strong foundation in communication skills, problem-solving, and leadership. Demonstrates expertise in team building and practical conflict resolution, fostering effective task collaboration. Committed to health and safety awareness, with a proven ability to actively listen and learn quickly. Aspires to leverage these competencies in a challenging role that promotes growth and innovation.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Customer experience leader
McDonald's
Oxford circus, City of London
2023.11 - Current
- Developed training programmes for staff improvement, resulting in enhanced performance.
- Fostered strong relationships with clients resulting in increased brand loyalty and repeat business.
- Enhanced communication channels to facilitate better interaction with customers.
- Implemented new policies which resulted in smoother customer interactions.
- Provided consistently excellent service despite high-pressure circumstances maintaining a calm demeanor throughout.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Head of department
Club of Gujarati Private Limited
Johnesburg, South Africa
2020.03 - 2021.11
- Ensured compliance with industry regulations through rigorous auditing practices, resulting in a flawless audit record.
- Spearheaded change management initiatives leading to increased adaptability amongst staff.
- Delegated tasks effectively, promoting accountability and high-performance culture.
- Fostered positive work environment by implementing employee engagement initiatives.
- Developed strategic plans to meet business objectives efficiently.
- Facilitated professional development workshops enhancing staff skills and capabilities.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Assistant branch head
Mannapuram Finance Limited
Nadiad, India
2015.10 - 2018.11
- Managed day-to-day branch operations to ensure smooth workflow.
- Performed periodic staff evaluations facilitating personal development and career progression.
- Collaborated closely with Branch Head on strategic planning ultimately driving business growth.
- Coordinated with other branches for streamlined business operations.
- Updated knowledge of banking products and services regularly ensuring accurate information dissemination.
- Helped maintain a positive work environment, fostering employee satisfaction.
- Assisted in annual audit process, ensuring accuracy of financial records.
Education
Master of Finance Management - Finance
Northumbria University
Liverpool Street, London 2023.09 - 2025.07
Master of Commerce - Accounting&Auditing
DDIC Commerce College
Nadiad India 2013.07 - 2015.03
Bachelor of Commerce - Accounting&Finance
T J Patel Commerce Collage
Nadiad India 2011.07 - 2013.01
Skills
- Communication skills
- Problem-solving
- Team building
- Leadership
- practical conflict resolution
- Task collaboration
- Health and safety awareness
- B active listening
- Quick learner
Affiliations
- Travelling
- Cooking
- Listening Music
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Timeline
Customer experience leader
McDonald's
2023.11 - Current
Master of Finance Management - Finance
Northumbria University
2023.09 - 2025.07
Head of department
Club of Gujarati Private Limited
2020.03 - 2021.11
Assistant branch head
Mannapuram Finance Limited
2015.10 - 2018.11
Master of Commerce - Accounting&Auditing
DDIC Commerce College
2013.07 - 2015.03
Bachelor of Commerce - Accounting&Finance
T J Patel Commerce Collage
2011.07 - 2013.01