Joshua Mitchell
derby,Derbyshire
Summary
Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. Dependable warehouse professional with experience picking, packing and dispatching high-volume orders. Proactively organises storage areas to maximise access and meet different size and shape requirements. Friendly and professional team player. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Warehouse Operative
Games Workshop
derby, Derbyshire
05.2022 - Current
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Carried out stock control and maintained quality standards high for audits.
- Assisted with loading and unloading of vehicles manually and using machines.
- Weighed merchandise and selected appropriate containers to use for packaging.
- Loaded packaged goods on to trucks for shipping.
Ground worker
Sdb Gardens
derby, Derbyshire
05.2021 - 04.2022
- Attended regular training and toolbox talks, maintaining up-to-date knowledge on best groundwork practices.
- Established positive relationship with members of public affected by groundworks.
- Identified and wore appropriate PPE required for various tasks.
- Stored tools and equipment in safe and secure area.
- Used bolt cutters and breakers to break down large object for easy disposal.
- Supported construction by carrying out tasks related to drainage, foundation works and bricklaying.
- Followed advice laid out by risk and COSHH assessments.
- Carried out tarmacking, mixing concrete and transporting materials, following supervisor's direction.
- Erected site barriers, signs and scaffolding.
Telemarketer
Rebel Enterprise
Derby
11.2020 - 03.2021
- Maintained and recorded customer information in database.
- Collaborated with management to resolve concerns and problem calls.
- Boosted sales by 8% through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach.
- Handled inbound telephone calls from interested customers.
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Made 400 calls per day.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Improved call metric standards to exceed performance KPI targets.
Business Development Executive
Brief Your Market
derby, Derbyshire
07.2019 - 03.2020
- Improved call metric standards to exceed performance KPI targets.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Increased client retention by building instant rapport and establishing customer trust.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Smoothened customer onboarding experience, providing superior level of customer care.
- Engaged clients with sales opportunities to secure valuable transactions.
Branch Manager
We Buy Any Car
derby, Derbyshire
09.2018 - 06.2019
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.
- Processed vehicle returns and recorded issues to enable relevant follow-up action.
- Conducted telemarketing calls to increase new lead generation and grow profits.
- Verified and documented driver information to quickly complete booking transactions.
- Exceeded customer expectations by providing assistance with vehicle, travel and local area information.
- Achieved high levels of customer satisfaction to increase recommendations and repeat business.
- Handled high-volume vehicle reservations within target timeframes to achieve service KPIs.
- Worked flexibly to cover varied branch opening hours and fill in during staff absences.
Sales Executive / Account manager
Drivers Direct Recruitment
Derby, Derbyshire
10.2017 - 08.2018
- Managed robust sales pipeline, consistently converting prospects into sales.
- Worked with customers to review pricing structures and explain product specifications.
- Increased Average Order Value through strategic upselling techniques.
- Negotiated contracts and explained terms of service to support deal closures.
- Generated new prospect leads through industry networking and strategic ambassador partnerships.
- Performed full account management for assigned client portfolio with consistently positive results.
- Arranged appointments with new and existing clients.
- Fostered exceptional client rapport, increasing long-term retention and satisfaction.
- Grew sales and consistently exceeded revenue-related KPIs.
- Delivered sustainable, profitable sales growth against established targets.
Sales Executive
Esp Cars
Long Eaton, Derbyshire
04.2014 - 10.2017
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Established and maintained positive, profitable client relationships through superb communication.
- Analysed industry and competitor trends to enhance sales strategy.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Education
GCSEs - Secondary School
Eccelesbourne School
Derby 09.2000 - 05.2005
National Diploma in Sport - Sport
Derby College
Derby 09.2005 - 05.2008
Fitness instructor - Sport and Fitness
Derby College
Derby 11.2006 - 05.2007
Skills
- Team training
- Safety equipment
- Reporting and documentation
- Safety compliance
- Teamwork and collaboration
- Employee record management
- Starter and leaver processes
- Talent acquisition strategies
- Performance management
- Employee coaching and mentorship
- Team supervision
- Superior communication skills
Languages
English
Native
Timeline
Warehouse Operative
Games Workshop
05.2022 - Current
Ground worker
Sdb Gardens
05.2021 - 04.2022
Telemarketer
Rebel Enterprise
11.2020 - 03.2021
Business Development Executive
Brief Your Market
07.2019 - 03.2020
Branch Manager
We Buy Any Car
09.2018 - 06.2019
Sales Executive / Account manager
Drivers Direct Recruitment
10.2017 - 08.2018
Sales Executive
Esp Cars
04.2014 - 10.2017
Fitness instructor - Sport and Fitness
Derby College
11.2006 - 05.2007
National Diploma in Sport - Sport
Derby College
09.2005 - 05.2008
GCSEs - Secondary School
Eccelesbourne School
09.2000 - 05.2005
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