Arpit Tiwari
London,UK
Summary
Dedicated IT support professional with expertise in troubleshooting and providing first-line technical assistance. Proficient in diagnosing and resolving hardware, software, and operating system issues, utilising help desk ticketing systems to efficiently manage support requests. Skilled in installing, configuring, and updating computer systems and peripherals, with a strong command of the Microsoft Office Suite. Demonstrates a basic understanding of networking concepts such as IP addressing, DHCP, and DNS, complemented by experience with Cisco Packet Tracer for network simulations. Known for problem-solving abilities, teamwork, adaptability, and effective time management. Committed to continuous learning and professional development within the IT support field.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Assistant
Tesco
London
01.2025 - 03.2026
- Delivered first-rate customer support and resolved queries efficiently
- Operated point-of-sale systems and ensured transactional accuracy
- Developed communication, multitasking, and problem-solving skills applicable to IT support
Assistant Salesperson
GroFatafat Pvt. Ltd
10.2023 - 11.2024
- Assisted customers, managed inventory, and handled cash transactions
- Improved organisational skills and customer support experience
Education
BSc (Hons) - Computer Science
University of East London
01.2025 - 03.2026
High School - Computer Science & Management
Ambition Academy
Kathmandu, Nepal 01.2021 - 01.2023
Skills
- IT Support & Troubleshooting
- Provide first-line technical support and help desk assistance
- Diagnose and resolve hardware, software, and operating system issues
- Technical Systems & Tools
- Install, configure, and update computer systems and peripherals
- Support Microsoft Office Suite and general software applications
- Assist users in person, via phone, and remotely
- Networking & Systems
- Basic understanding of networking concepts (IP addressing, DHCP, DNS)
- Experience with Cisco Packet Tracer network simulations
- Troubleshoot connectivity and basic configuration
- Problem solving and logical thinking
- Teamwork, adaptability, and willingness to learn
Additional Information
Languages: English, Nepali, Hindi
References
References available upon request.
Additional Information
Technical Interests: IT Support, Networking, Troubleshooting, System Administration
Technical Projects
Networking Simulation Cisco Packet Tracer, Designed and configured small network topologies, Practised router, switch setup, and IP addressing fundamentals, Troubleshoot connectivity issues in simulated environments, Programming Coursework, Developed programs using Java & Python, Applied debugging and logical problem-solving techniques, Completed coursework related to computing fundamentals
Timeline
Customer Service Assistant
Tesco
01.2025 - 03.2026
BSc (Hons) - Computer Science
University of East London
01.2025 - 03.2026
Assistant Salesperson
GroFatafat Pvt. Ltd
10.2023 - 11.2024
High School - Computer Science & Management
Ambition Academy
01.2021 - 01.2023