- Social relationships with family and friend's groups
- Gym membership
- General interest in sport
Joshua Davies
Telford,Shropshire
Summary
Dedicated professional with 9 years of customer service experience, skilled in operations and team support. Strong communicator with expertise in Microsoft Office, committed to building customer relationships and delivering tailored solutions. Seeking to apply customer service and administrative skills in the automotive industry, while enhancing operational efficiency and fostering team collaboration. Motivated Service Leader with a strong background in customer engagement and team performance. Utilises strategic problem-solving and interpersonal skills to enhance service quality and operational effectiveness. Aims to contribute to success in dynamic environments by implementing efficient processes and fostering team synergy.
Overview
8
8
years of professional experience
Work History
Service Leader
Welcome Break (Burger King)
Shifnal
09.2020 - Current
- Managed team at a Welcome Break Service Station (Burger King), ensuring adherence to procedures, and also handled start/end of day paperwork as well as unit security during open/close times.
- Implemented customer relationship management strategies to enhanse customer experience.
- Planned staff activities to meet operational demands.
- Supervised services provided to achieve quality and performance targets.
Team Member
Co-operative store
Shifnal
09.2019 - 08.2020
- Served customers, operated tills, maintained stock levels, checked deliveries, and assisted throughout store to ensure smooth operations.
- Recorded customer orders at the point of sale and made suggestions to guest tastes and preferences.
- Demonstrated punctuality, strong customer service, effective communication, and time management skills.
- Acquired necessary skills to support team objectives quickly to enhance team performance and service delivery.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
Parts Advisor
Sytner BMW Tamworth
Tamworth
03.2018 - 07.2018
- Provided fast, courteous service to technicians, retail, and wholesale customers, ensuring timely access to necessary parts.
- Listed and priced parts on repair orders and counter tickets, facilitating accurate billing and inventory management.
- Wrote purchase orders for parts and sublet work from outside suppliers, securing necessary approvals to maintain workflow efficiency.
Education
GCSEs 5 passes including Maths and English -
The Rawlett School
Tamworth01-2017
Skills
- Team leadership
- Complaint resolution
- Service delivery
- Knowledge of Software
- Customer service
- Problem resolution
- Clear communication
- Employee training
Other Work Experience
- Had a paper round whist still at school
- Worked at various hospitality venues in school holidays
- Aug 2017 to Aug 2018 - a number of part-time jobs to earn money
Interests
Timeline
Service Leader
Welcome Break (Burger King)
09.2020 - Current
Team Member
Co-operative store
09.2019 - 08.2020
Parts Advisor
Sytner BMW Tamworth
03.2018 - 07.2018
GCSEs 5 passes including Maths and English -
The Rawlett School