Summary
Overview
Work history
Education
Skills
Timeline
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Sally Wood

Harthill

Summary

I believe I have strong organisational skills and strive to provide the best customer service. I work well in a team and I am able to use my own initiative when needed. I am knowledgeable about team leadership and conflict resolution, with strong communication and problem-solving abilities. I am ready to use and develop skills in project management, customer service, and team coordination in future roles.

Overview

18
18
years of professional experience

Work history

Service leader

Welcome Break (Starbucks)
Sheffield, South Yorkshire
08.2021 - Current
  • Completed and continued to develop skills in both barista training and attensi supervisor training.
  • Running shift ensuring smooth delivery of customer service.
  • Rotating and replenishing stock.
  • Amending staffing and staff roles to provide a more effective service.
  • Undertake stock checks.
  • Communicate effectively and efficiently with both customers and other team members.
  • Conducted thorough audits on services provided, maintaining top-quality standards consistently.
  • Responsibility of tills, ensuring they are on, ready and floats correctly correlate to both the till and system at the beginning of shift. End of shift responsibility of tills including depositing earnings for the day, calculating all tills and floats and ensuring they correlate to the till and entering it onto oracle correctly.
  • Diffuse customer conflicts effectively, providing the best possible service for customers and to attempt to create a positive customer experience often resulting in repeat custom.
  • Maintained a positive work environment through effective conflict resolution strategies among staff.
  • Coordinated staff development training to improve overall service delivery.
  • Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
  • Fostered strong relationships with customers through excellent customer service skills.
  • Improved response times, resulting in higher customer satisfaction rates.
  • Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
  • Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
  • Delegated tasks effectively to maximise team potential and productivity.
  • Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year (Upselling water charts).

Nights Sales Assistant

Welcome Break
Sheffield, South Yorkshire
09.2018 - 08.2021
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Assisted customers with product selection for optimal satisfaction.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Trained new staff members, fostering a supportive working environment.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Improved customer service by efficiently handling queries and complaints.
  • Handled high-pressure situations calmly, keeping store operation seamless.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Built strong relationships with regular customers for repeat business.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Followed company procedures and guidelines for smooth retail operations.
  • Monitored and reported suspicious activity to security to avoid theft.
  • Requested and checked customer IDs at checkout for age-restricted products.

Business owner and Tattooist

Self Employed
Sheffield, South Yorkshire
08.2007 - 08.2017
  • Identified new business opportunities to increase revenue.
  • Utilised social media platforms for effective brand promotion and customer engagement.
  • Managed daily operations to ensure smooth running of the business.
  • Implemented efficient inventory control systems for streamlined stock management.
  • Built strong client relationships, led to repeat business and referrals.
  • Negotiated contracts with suppliers, resulted in cost savings.
  • Adapted swiftly to changing market conditions, maintained competitiveness in challenging situations.
  • Devised budget plans, ensured financial stability of the business.
  • Ensured compliance with regulatory standards for safe and ethical trading practices.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

GCSEs - English Language

Wales High School
/1998 - /1998

GCSEs - Mathematics

Wales High School
Sheffield

GCSEs - Art

Wales High School
Sheffield

GCSEs - Health and Social Care

Wales High School
Sheffield

Skills

  • Team Leadership
  • Communication skills
  • Product knowledge
  • Equipment Maintenance
  • Conflict Resolution
  • Project Management
  • Inventory management
  • Customer complaint management
  • Service auditing
  • Customer service excellence
  • Effective delegation
  • Effective team working
  • Act on own initiative
  • Health and Safety Compliant
  • First aid trained
  • Duty Manager trained
  • Fire Marshall trained
  • Allergen compliant

Timeline

Service leader

Welcome Break (Starbucks)
08.2021 - Current

Nights Sales Assistant

Welcome Break
09.2018 - 08.2021

Business owner and Tattooist

Self Employed
08.2007 - 08.2017

GCSEs - English Language

Wales High School
/1998 - /1998

GCSEs - Mathematics

Wales High School

GCSEs - Art

Wales High School

GCSEs - Health and Social Care

Wales High School

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