Joshua Bell
Durham
Summary
Dedicated professional with a strong background in customer service and effective communication. Demonstrates proficiency in cash handling, time-management and cocktail creation. Adept at staff training, supervision, and maintaining hygiene standards. Committed to delivering high-quality service while ensuring adherence to alcohol regulations. Career goal: To gain extensive skills in a dynamic environment that values resourcefulness and a positive attitude.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Roadie
Central Park/Dixieland/Rumours
Durham, Durham
08.2019 - 01.2024
- Provided essential support to performers for an effective rehearsal process.
- Prepared stage sets according to artists' specifications, ensuring satisfaction from performers.
- Efficient load-in and load-out processes at multiple concert venues across the North East
- Checked functionality of all equipment pre-show, preventing any unexpected malfunctions during performances.
- Operated and created lighting systems to enhance audience experience at shows.
- Improved efficiency in unloading procedures with meticulous planning and coordination.
- Collaborated closely with event organisers, resulting in smoothly run concerts.
- Assisted sound engineer which enhanced quality of live performances.
Bartender
Hearts Of Oak
Peterlee, Durham
07.2023 - 03.2024
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Completed accurate end-of-day financial routines for cash and card transactions
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons
- Mentored junior staff members fostering a supportive work atmosphere/
- Recommended drinks to customers, increasing overall sales.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Provided excellent service to customers, resulting in repeat business.
Bar supervisor
Ales n Tails
Peterlee, Durham
03.2024 - 08.2024
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Trained staff for improved service quality and professionalism.
- Maintained clean premises, promoting a welcoming atmosphere for customers
- Collaborated with management on special events and theme nights generating fresh interest.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Organised stock inventory to prevent shortages during peak hours.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Bar manager
Hearts Of Oak
Peterlee, Durham
10.2024 - Current
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Maintained a clean and hygienic environment, improving overall atmosphere of the bar.
- Promoted special offers and events via social media platforms boosting brand visibility such as Monday Club, which regulars could pay a £10 monthly subscription that allowed them discounted prices between 50p and £1 on draught between 4pm and 8pm on Mondays
- Coordinated events at the venue, leading to increased bookings of private functions as well at least one music event per month that often generated at least £1000 increased revenue.
- Developed cocktail menus including creating my own recipes, resulting in increased sales.
- Monitored stock levels to avoid any potential shortages during peak hours and minimised waste.
- Scheduled weekly rotas for staff which were published a month in advance to allow staff to make changes if necessary and avoid short notice absences.
- Enhanced customer satisfaction with professional bartending techniques.
- Negotiated suppliers and ownership on best options for draught lager, beer and ciders for improved product quality as well as deciding the sale price to maximise profit while avoiding cost complaints from customers.
Education
A-Levels - Media, Criminology, English Language
Durham Sixth Form
Durham 08.2020 - 05.2022
Skills
- Effective communication
- Cleanliness
- Supervision
- Cash handling
- Active listening
- Decision making
- Self-motivation
- Hygiene standards compliance
- Drink mixing and serving
- Alcohol regulations compliance
- Time-management
- Staff training
- Positive attitude
- Scheduling
- Bar layout design understanding
- Menu development capabilities
- Beer draught system maintenance
- Up-Selling techniques
- Persuasive communication
- Employee performance evaluation
Affiliations
- Films and TV shows
- Sports
- Music
- Creating Cocktails and Shots
References
References available upon request.
Timeline
Bar manager
Hearts Of Oak
10.2024 - Current
Bar supervisor
Ales n Tails
03.2024 - 08.2024
Bartender
Hearts Of Oak
07.2023 - 03.2024
A-Levels - Media, Criminology, English Language
Durham Sixth Form
08.2020 - 05.2022
Roadie
Central Park/Dixieland/Rumours
08.2019 - 01.2024
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