JOSHI GEORGE CHACKO

• Assisted in business development and client satisfaction initiatives in UK hospitality sector.
• Supported onboarding processes for hotel partners to enhance retention and satisfaction levels.
• Drove 20% revenue uplift through adoption of RMS, PMS, and contactless solutions
• Collaborated with product and operations teams to resolve escalations and improve performance outcomes.
• Monitored operational and financial metrics to aid occupancy and revenue increases.
• Strengthened relationships with partners through site visits, training sessions, and performance evaluations.

• Facilitated operations across multiple hotel sites to enhance efficiency and customer service.
• Assisted with planning and scheduling for recruitment to support staffing levels across properties.
• Supported operational strategies to improve performance and increase revenue growth.
• Aided in monitoring budgets and contributed to cost optimisation through data analysis.
• Helped ensure compliance with SOPs, brand standards, and regulatory guidelines.
• Supported department heads in tracking KPIs and conducting performance assessments.
• Coordinated vendor relationships and assisted with capital projects and property upgrades.
• Conducted audits and inspections to maintain operational quality and compliance.
• Assisted teams in improving productivity and service delivery for consistent operations.

• Supported management of diverse EMEA client base through customised solutions and proactive engagement.
• Assisted in crafting value-led sales pitches to facilitate deal closures.
• Ensured accurate onboarding and contract management.
• Helped manage CRM systems to monitor engagement and enable personalised follow-ups.
• Contributed to upselling and cross-selling initiatives to enhance account value.

Collaborated with teams to provide cohesive and high-quality service delivery.

• Managed operations across multiple hotel properties, ensuring service quality and profitability
• Drove 15–25% revenue growth through pricing strategies and operational improvements
• Reduced costs through vendor negotiations and process optimisation
• Managed owner relationships, compliance, and service standards across properties
• Conducted audits and ensured adherence to SOPs and regulatory requirements
• Led and developed teams to improve performance and operational efficiency