Dilisha Bandara
Nottingham
Summary
Dynamic and results-oriented Operations and Hospitality Manager with over 10 years of experience leading multi-site restaurant, retail, and property operations across the United Kingdom. Proven expertise in driving revenue growth, reducing operational costs, improving service standards, and developing high-performing teams. Strong background in business operations, compliance, food safety, HACCP, infection control, ISO standards, staff development, and customer experience management. Recognised for delivering measurable business improvements, increasing profitability, maintaining regulatory compliance, and consistently achieving operational targets in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Sales Manager
Pizza Hut - Franchise 73WR Pvt Ltd
Nottingham
10.2019 - Current
- Lead and manage restaurant operations, ensuring exceptional customer service, operational efficiency, and compliance with company standards.
- Oversee recruitment, onboarding, training, scheduling, and performance management for restaurant teams.
- Monitor food, labour, and operational costs to maximise profitability and business performance.
- Ensure compliance with HACCP, food hygiene, infection control, health & safety, and operational procedures.
- Analyse operational reports, sales trends, and staffing requirements to support business growth.
- Maintain excellent customer satisfaction through effective issue resolution and service improvements.
- Increased weekly sales from approximately £4,500 to £12,500-£20,000 within one year.
- Improved regional performance ranking into the Top 10 performing restaurants.
- Reduced labour costs from 42% to approximately 30-31%.
- Reduced weekly food costs by £350-£500.
- Achieved consistent 5-star Food Hygiene Ratings from Nottingham City Council.
- Improved delivery performance by maintaining customer delivery targets under 30 minutes.
Property Management Consultant
Parkdale Estates Pvt Ltd
London
10.2018 - 12.2022
- Managed tenant relations, property inspections, and customer service operations.
- Coordinated with vendors, contractors, and local authorities regarding property maintenance and compliance.
- Assisted with operational planning, cost control, and financial administration.
- Ensured properties met operational, legal, and maintenance standards.
Store Manager
Motor Fuel Group
09.2018 - 10.2019
- Managed day-to-day retail operations, sales performance, and inventory control.
- Maintained accurate financial records, banking procedures, and operational reporting.
- Conducted stock management and delivery inspections to maintain inventory accuracy.
- Recruited, trained, and supervised employees to ensure excellent operational standards.
- Increased company sales growth by 5% within six months.
Area Sales Manager
Pizza Hut - DHOK Pvt Ltd
Nottingham
01.2015 - 09.2018
- Managed operations across five Pizza Hut franchise locations with annual turnover exceeding £20 million.
- Implemented operational strategies to improve customer service, profitability, and business performance.
- Supported General Managers in achieving labour and food cost targets.
- Oversaw recruitment, training, inventory planning, and staff development across multiple sites.
- Reduced labour costs by 8% and food costs by 10%.
- Improved balanced scorecard performance by 15%.
- Successfully passed all EHO inspections and Pizza Hut ACE audits.
Restaurant General Manager
Pizza Hut
West Bridgford
01.2014 - 01.2015
- Managed restaurant operations including delivery, takeaway, staffing, payroll, and inventory.
- Conducted employee training, coaching, and performance evaluations.
- Ensured compliance with food safety, hygiene, and operational regulations.
- Maintained high customer satisfaction and operational efficiency.
Assistant Restaurant Manager
Pizza Hut
West Bridgford
12.2011 - 01.2014
- Assisted in managing labour costs, food quality, customer service, and operational performance.
- Maintained restaurant cleanliness and compliance with food hygiene standards.
- Supported inventory management, financial reporting, and employee supervision.
Education
BSc (Hons) - Business Information Systems
University of Wolverhampton
United Kingdom01-2010
Microsoft Certified Diploma - Information Technology
National Institute of Information Technology
Sri Lanka01-2006
Diploma - English Language
University of Rajarata
Sri Lanka01-2004
Skills
- Multi-Site Operations Management
- Hospitality & Retail Leadership
- Business Development & Revenue Growth
- Team Leadership & Staff Development
- Customer Service Excellence
- Labour Cost & Budget Control
- Inventory & Supply Chain Management
- HACCP & Food Safety Compliance
- Infection Prevention & Control
- Health & Safety Regulations
- ISO Standards & Compliance
- Recruitment, Training & Performance Management
- Operational Planning & Process Improvement
- Microsoft Office
- Oracle
- SQL
- Customer relationship management
- Market analysis
- Strategic planning
- Conflict resolution
- Customer satisfaction
- Marketing and sales strategies
- Target setting and monitoring
- Business development
- Brand-building strategies
- Retail marketing
- Budget management
Certification
- HACCP & Food Safety Awareness
- Infection Prevention & Control Awareness
- LAS Training Course (Leading a Shift) - Pizza Hut
- LAR Training Course (Leading a Restaurant) - Pizza Hut
- Health & Safety Compliance Training
- Operational Leadership & Team Management
Additional information
Excellent communication and interpersonal skills, Strong leadership and decision-making abilities, Experienced in operational strategy and process improvement, Strong understanding of compliance, quality assurance, and workplace safety, Adaptable, highly organised, and target-driven professional
Languages
English
Advanced
C1
References
References available upon request.
Timeline
Area Sales Manager
Pizza Hut - Franchise 73WR Pvt Ltd
10.2019 - Current
Property Management Consultant
Parkdale Estates Pvt Ltd
10.2018 - 12.2022
Store Manager
Motor Fuel Group
09.2018 - 10.2019
Area Sales Manager
Pizza Hut - DHOK Pvt Ltd
01.2015 - 09.2018
Restaurant General Manager
Pizza Hut
01.2014 - 01.2015
Assistant Restaurant Manager
Pizza Hut
12.2011 - 01.2014
BSc (Hons) - Business Information Systems
University of Wolverhampton
Microsoft Certified Diploma - Information Technology
National Institute of Information Technology
Diploma - English Language
University of Rajarata