Josh Thurrell

• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Building rapport with warm and cold leads to find there there 'pain point' to offer a solution provided by RAM
• Using a variety of lead sources to make 100 plus calls a day using salesforce and vonage
• Sourced two meetings a day for the business development managers to work
• Secured new clients by developing and implementing strategic sales plans that focused on target industries.

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Collaborated with team members to share best practices and improve overall service quality.
• Streamlined call handling processes for increased efficiency and reduced wait times.
• Resolved customer issues effectively using strong interpersonal skills and conflict resolution techniques
• Providing warm, positive customer care from arrival to departure

• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

• While working at the crown my main role was pot washing, Making sure all appliances were spotless and cleaned to a high standard
• I also worked behind the bar serving drinks and keeping customers happy and making sure they enjoyed their time at the crown.

This role involved hard work in tough conditions. It taught me resilience and a degree of toughness to see jobs through to successful completion.

Worked as a laborer performing various activities such as bricklaying, garden clearances, excavation and planting.

• Operated hand and power tools with complete safety to avoid damaging spaces or hurting individuals.
• Maintained clean workspaces, professional personal appearance and neat vehicle.
• Used basic mathematics to calculate distances, surface areas and materials required for jobs.
• Installed windows and doors to complete building envelopes.
• Provided excellent customer service and answered questions related to project timelines and costs.