Josh Stanley
Long Eaton,Nottingham
Summary
Dynamic and detail-oriented professional with a proven track record in leading teams and fostering strong client relationships during nationwide servicing and installations. Skilled in communication, customer care, and maintaining compliance with health and safety as well as building regulations. Adept at prioritising tasks methodically, meeting tight deadlines, and solving complex problems with a flexible approach to emergency call-outs. Proficient in accurate record-keeping using cloud technology and Microsoft applications, with a commitment to delivering high-quality results while maintaining attention to detail. Dedicated to achieving excellence through a proactive attitude and willingness to take on challenging tasks.
Overview
16
16
years of professional experience
Work history
Head of operations
HSG UK
Derby
2022.02 - 2026.07
- The supervision of team members and apprentices during day-to-day installations and repairs
- Making alterations to cold water systems for the installation of an energy efficient water control system
- Operate power tools, equipment and company vehicles according to regulations and company policy
- Organise job sites and coordinate delivery and collection of materials.
- Provide regular updates to customers as well as liaising with work planners on site
- Keeping colleagues informed of any additional works/sales/changes that are updated on the customer relationship management system.
- Lead on troubleshooting, finding leaks with new and existing pipework, sanitary ware and water management systems.
- Scheduling in over 1500 visits per quarter using systems such as Verisae, Collabaro and Google
- Keeping all Health and safety policies up to date and communicated across the teams in a timely manner
- Ensure all accreditations are kept up to date and advertised on our Company vans and website.
- Ensure all Company fleet is serviced, checked and road safe with weekly checks prior to them leaving our depot
- Review each individual report that’s sent in from each technician and to act on anything raised or outstanding within the report
- Liaising with sites to ensure risk and method statements are adhered to
- Carry out in house training with new starters / refresher training with current employees
- Provide 6 monthly review checks and wellbeing checks with all staff
- Attend training sessions given to our distributors to ensure they are kept up to date on our procedures
- Carry out weekly fire alarm tests / inspections of the building to ensure all safety measure are working as intended
- Plan and organise holiday cover to ensure there is minimal disruption to our clients
- Established partnerships with suppliers to strengthen supply chain operations
- Promoted collaboration between departments to streamline project processes.
- Managed daily business operations to ensure seamless workflow and service delivery
- Improved workflow efficiency for enhanced productivity.
Team Leader
Reckitt Benckiser
2011.01 - 2014.07
- I was responsible for operating a production line in the manufacturing of medical and hygiene products. I had an excellent understanding of good manufacturing processes and working in a team that I was promoted to team leader, supervising a team of operatives to achieve targets set by senior managers. Key responsibilities included:
- Maintaining high levels of health and safety on the production line
- Supervision of the production line and my team of operatives including training and performance monitoring
- Ensuring that all production administration is completed accurately and in a timely manner
- Working efficiently and effectively as part of a team to ensure smooth production
- Keeping all work areas clean and tidy at all times
- Duties involved regular repetitive light, medium and heavy lifting
- Undertaken all training including FDA compliance
- Excellent attention to detail and a good standard of numeracy and literacy
- I am committed to self-development to improve my skills as an individual or as part of a team
Plumbing Engineer
G.P Heating and Ventilation
2010.05 - 2011.01
- After I had completed year 3 Plumbing I went on to work for G.P Heating and Ventilation to gain experience and use the skills I had learnt at college. This role was part time so I found a role that offered increased hours. My main daily tasks involved:
- Installing and maintaining heating systems
- Carrying out repairs and emergency works when required
- Carrying out general sanitation and cold water installations for bathrooms
- Organising and maintaining my own work schedule and prioritising additional works as and when required
- Repaired and replaced damaged pipework and all associated parts
- Organise job sites and ensure all work areas were left clean and tidy
Education
Technical Certificate - Plumbing level 3
New College Nottingham
Nottingham 1 2009 - 1 2010
Plumbing level 2 - undefined
Castle College
1 2008 - 1 2009
Plumbing level 1 - undefined
Castle College
1 2007 - 1 2008
Skills
- Dynamic team leader, proactive in building relationships with clients and maintenance staff when carrying out nationwide servicing and installations
- Excellent communication and customer care skills
- Self-motivated and organised with a methodical approach to prioritising tasks and workload
- Accurate record keeping using cloud technology and other Microsoft applications
- Compliant with health & safety and building regulations
- Flexible attitude when responding to emergency call-outs
- Enjoy doing jobs to the best of my ability as I take pride in my work and enjoy solving complex problems
- Attention to detail
- Working to tight deadlines
- I will always put others before myself
- Always willing to put myself forward no matter how challenging the task
Volunteer Experience
Vinshire Plumbing and Heating, 2010-01, 2010-04, Whilst studying at New College Nottingham I completed four months of voluntary work experience with Vinshire Plumbing and Heating to support my studies. While I was working for Vinshire I was able to build upon my confidence working with customers in the public sector and putting into practise what I was learning.
Personal details
- Date of Birth: 14 November 1990
- Marital Status: Married
- Full UK Driving Licence with access to a vehicle and am flexible and prepared to work at other site locations as required
Timeline
Head of operations
HSG UK
2022.02 - 2026.07
Team Leader
Reckitt Benckiser
2011.01 - 2014.07
Plumbing Engineer
G.P Heating and Ventilation
2010.05 - 2011.01
Plumbing level 1 - undefined
Castle College
1 2007 - 1 2008
Plumbing level 2 - undefined
Castle College
1 2008 - 1 2009
Technical Certificate - Plumbing level 3
New College Nottingham
1 2009 - 1 2010