JOSH HAYWARD
Market Drayton
Summary
Dependable and commercially aware operations professional with over six years' experience supporting and managing the day-to-day running of a fast-paced trade supply business across retail, ecommerce and marketplace platforms. Progressed from warehouse assistant into a trusted all-round operations role, taking responsibility for store operations, online sales channels, customer service and stock management. Experienced handling high-volume order processing (100-500 daily orders), supplier coordination and payment handling while working independently. Highly organised, adaptable and reliable with a strong work ethic and a proven ability to take ownership within busy commercial environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations & Business Support
Fastfix Supplies
01.2020 - 01.2026
- Progressed from warehouse role into key operational support position working alongside business owner.
- Opened and closed premises daily and frequently managed operations independently.
- Managed day-to-day running of retail store, warehouse and ecommerce channels.
- Processed and dispatched between 100-500 online marketplace and website orders per day.
- Managed Amazon, eBay and Shopify systems including stock updates and order processing.
- Handled in-store customers and processed cash and card payments.
- Managed customer enquiries, complaints and returns professionally.
- Liaised directly with suppliers, placed stock orders and monitored deliveries.
- Maintained accurate inventory control and organised warehouse layout for efficiency.
- Ensured smooth coordination between online orders, store sales and dispatch.
- Trusted with full operational responsibility during extended periods working alone.
- Reason for leaving: Redundancy due to company turnover decline.
Warehouse Operative
Edwards Transport
01.2017 - 01.2019
- Worked within busy logistics environment supporting warehouse and dispatch operations.
- Loaded and unloaded delivery vehicles safely and efficiently.
- Organised and rotated warehouse stock.
- Vehicle marshalling and dispatch support.
- Maintained accurate stock records and worked to strict schedules.
- Operated warehouse equipment safely.
Education
GCSEs - Mathematics, English, Sport Science, Science
Skills
- Operations & Business Support
- Multi-channel ecommerce (Shopify, Amazon, eBay)
- High-volume order fulfilment & dispatch
- Stock control & inventory management
- Customer service
- Warehouse organization
- Amazon marketplace
- Complaint resolution
- Supplier liaison & purchasing
- Customer service & problem resolution
- Cash & card payment handling
- Process organisation & efficiency
- Independent working & accountability
Certification
- Manual Handling
- Health & Safety Awareness
- Stand-On Pedestrian Truck
- Food Hygiene
Timeline
Operations & Business Support
Fastfix Supplies
01.2020 - 01.2026
Warehouse Operative
Edwards Transport
01.2017 - 01.2019