Josh Birley
Colchester,Essex
Summary
Dynamic professional with expertise in customer service, IT proficiency, and content writing. Strong leadership and coordination skills, with a background in therapeutic interventions and occupational therapy. Proven success in sales and till operations, demonstrating motivational leadership and facilitation abilities. Committed to health and safety regulations while promoting social engagement through innovative therapeutic activities.
Overview
10
10
years of post-secondary education
13
13
years of professional experience
Work history
Activity Coordinator
NHS: The Lakes Colchester
Colchester
2026.03 - 2026.06
- Working at the lakes, my role as an activity coordinator is to engage patients in a variety of activities to enrich, empower and fulfil they day supporting with personal needs from looking after themselves to maintaining an active lifestyle and working towards goals.
Occupational Therapy Assistant
Cygnet Hospital
Colchester
2025.01 - 2025.09
- My role within Cygnet hospital was occupational therapy assistant where my responsibilities were to provide and maintain safe environments for service users, staff and community members, facilitate productive interventions meaningful to service users regarding recovery and offer support to achieve realistic goals important for service users such as completing activities of daily living and reporting on progress to external teams.
Activity Coordinator
Cygnet Hospital
Colchester
2021.11 - 2025.01
- Whilst working at Cygnet hospital, my role was an activity coordinator working within the occupational therapy department. My responsibilities were to provide and maintain safe environments for service users, staff and community members, facilitate interventions meaningful to service users regarding recovery and offer support to achieve realistic goals important for service users.
Play Board Games
Colchester
2021.06 - 2021.10
- Working at Play board games, I worked mainly fulfilling the orders made through the online business. Making sure the correct products were picked, packaging them correctly & properly to avoid the products being damaged and handling postage via Royal mail.
Vision Express
Colchester
2018.05 - 2020.10
- Working at Vision Express my duties have included: A duty of health care for each specific patient seen. Understanding each patient’s needs & providing them with something sufficient for tasks at hand, good customer service, understanding of the products & suitability, till work & problem solving.
The Entertainer
Colchester
2014.01 - 2018.01
- Working at The Entertainer toy store my duties included: Customer Service, Till Work, Merchandising, dealing with children & constant awareness of Health & Safety. Warehouse Duties, maintaining a clean environment, the selling of Add ons, attending training courses, Teaching team members & good product knowledge.
Smyths
Colchester
2013.01 - 2014.01
- Working in Smyths toy store, my duties included: customer service, till work, remerchandising, stock count, having a wide range of knowledge of products from preschool to video games & consoles, dealing with children & constant awareness of health & safety.
Education
TQUK Level 2 Certificate - Counselling Skills
South Hampshire College Group
2025.01 - 2026.01
First & National Diploma - Performing Arts
Suffolk New College
2008.01 - 2011.01
Asdan, Level 1 - Adult Numeracy, Adult Literacy, CLAiT, Communications
TBG Learning Centre
2007.01 - 2008.01
GCSE’s - English, Maths, Art, Science, Home Economics
Finborough School
2001.01 - 2006.01
Skills
- Customer service excellence
- IT proficiency
- Content writing
- Sales and till operations
- Therapeutic interventions
- Organizational skills
- Leadership and coordination
- MS office suite proficiency
- Motivational aptitude
- Facilitation prowess
- Time management proficiency
- Therapeutic activity design
- Activity risk assessment
- Resilience and persistence
- Creativity and innovation
- Session facilitating
- Health and Safety regulations
- Safeguarding policies
- Activity engagement techniques
- Social engagement promotion
- Empathy and patience
- Occupational therapy
- Motivational leadership
Affiliations
- Bouldering
- Creative writing
- Reading
- Table top role playing games
REFERENCES
- Vikas, Patel, Optometrist, Vikas_patel89@hotmail.com, 07938530991, Vision Express
- Sam, Borley, Ward Clark, SamBorley@Cygnethealth.co.uk, 01206848000, Cygnet Hospital
- Emmanuel, Ozowara, Head of Occupational Therapy, EmmanuelOzowara@Cygnethealth.co.uk, 07443281991, Cygnet Hospital
- Daren, Hutton, Play Board Games Manager, 07719468125, Play Board Games
PERSONAL DETAILS & INTERESTS
I have recently completed a level 2 counselling course and looking to start a level 3 counselling course soon to further improve my skillset in the hopes or using these skills for further employment. I am currently on no medication, a non smoker, fit, healthy and active, however, I do not own a vehicle or drive currently.
Timeline
Activity Coordinator
NHS: The Lakes Colchester
2026.03 - 2026.06
TQUK Level 2 Certificate - Counselling Skills
South Hampshire College Group
2025.01 - 2026.01
Occupational Therapy Assistant
Cygnet Hospital
2025.01 - 2025.09
Activity Coordinator
Cygnet Hospital
2021.11 - 2025.01
Play Board Games
2021.06 - 2021.10
Vision Express
2018.05 - 2020.10
The Entertainer
2014.01 - 2018.01
Smyths
2013.01 - 2014.01
First & National Diploma - Performing Arts
Suffolk New College
2008.01 - 2011.01
Asdan, Level 1 - Adult Numeracy, Adult Literacy, CLAiT, Communications
TBG Learning Centre
2007.01 - 2008.01
GCSE’s - English, Maths, Art, Science, Home Economics
Finborough School
2001.01 - 2006.01