CHINONSO MODESTAR UNAICHI
Bradford,ENGLAND
Summary
Dedicated professional with a strong foundation in time management and customer service excellence, complemented by expertise in medication administration and conflict resolution. Demonstrates exceptional emotional intelligence and team collaboration, ensuring effective communication and record keeping. Known for problem-solving abilities, organisational skills, empathy, and compassion, with a keen eye for details. Committed to training and development, aiming to leverage these skills towards enhancing operational efficiency and patient care outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Activity Coordinator
Bradford District Care Foundation
Bradford
07.2025 - Current
- Enhanced participant morale with regular interactive sessions and workshops.
- Improved overall resident satisfaction with planning and implementing fun activities.
- Maintained detailed records of each activity, making sure all procedures were adhered to correctly.
- Fostered a sense of community by conducting group games and gatherings.
- Prioritised safety during all activities, minimising risk of accidents or injuries amongst participants.
- Increased community engagement through organising social events.
- Assisted in budget management for efficient use of resources during events.
- Developed innovative programmes, enhancing the overall participant experience.
- Strategically scheduled activities to make best use of resources and maximise engagement.
Mental Health Support Worker , Administrative Asst
Bradford District Care NHS Foundation
Bradford, England
09.2024 - Current
- Conducted vital signs and physical observations, ensuring accurate data recording in System One.
- Provided direct assistance to individuals with mental health challenges through personalised care plans.
- Facilitated activities that enhanced residents' social and emotional skills.
- Developed coping strategy workshops to improve clients' stress management abilities.
- Collaborated with multi-disciplinary teams for comprehensive patient care.
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Provided daily living assistance, promoting independent behaviour.
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Promoted safe environment by adhering to risk assessment guidelines.
Support Worker
Local Care Force
Leeds, England
02.2024 - 01.2025
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Evaluated programme effectiveness by monitoring and reporting on client progress.
- Delivered client-centred approach by contacting external social service agencies to obtain holistic view of individuals.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
CHILDREN RESIDENTIAL SUPPORT WORKER
Wakefield City Council
Wakefield
07.2023 - 04.2024
- Managed household cleaning, work and general tidying of the home
- Administered medication and kept accurate records in medication log
- Organized important dental and medical care for young people
- Coordinated residential meal planning and preparation
- Helped develop, implement and document residential treatment plans
- Taught young persons important life skills through instructional sessions and direct mentoring
- Attended to personal, health and behavioural needs of young persons
- Monitored current conditions, asked questions about health concerns and reported back to clinical team
- Updated knowledge of care best practices and first aid through training programmes
- Managed personal care needs of young persons, promptly tending to toileting and hygiene
SUPPORT WORKER
SKA Group
Bradford, West Yorkshire
11.2022 - 07.2023
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene
- Physical Care- support for residents' emotional well-being and following safeguarding procedures, including fire safety
- Provided support in social, physical and emotional areas to assist clients with integration into local community
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives
- Improved health outcomes by delivering consistent care in collaboration with nursing team
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential
- Led group activity programmes to support independence and encourage community inclusion
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction
HEALTH CARE ASSISTANT
HCone
Pudsey, West Yorkshire
10.2022 - 07.2023
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care
- Safely escorted patients during medical appointments and hospital visits
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives
- Completed care documentation and monitored patient progress to achieve up-to-date records
- Empowered vulnerable individuals to retain maximum independence through targeted care
- Prepared healthy meals and delivered feeding support
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life
- Worked closely with nurses to maintain high levels of communication
- Supported clinical staff to complete health assessments
ADMINISTRATIVE OFFICER/SOCIAL WORKER
Damien Foundation
04.2020 - 08.2022
- Company Overview: Belgium
- To support Operations and Admin Officers to ensure office functions optimally
- Ensure office well-arranged
- Ensure all officer sign daily attendance register
- Supervise other office support staff, drivers, security and cleaners
- Ensure all office equipment are well maintained and functional
- Support program during training's and meetings
- Ensure all office devices are functional and put to use
- To ensure all electrical appliances are switched off after close of business
- Ensure internet and office telephone are working perfectly
- To check drivers log book weekly
- To make sure generator and other equipment are serviced when due and ensure regular supply of fuel to generator
- Answered phone calls, replied to inquiries and responded to emails using professional communication skills
- Belgium
CUSTOMER EXPERIENCE EXECUTIVE
INNOVECTIVES LIMITED
04.2018 - 02.2020
- Company Overview: LAGOS
- Managed over 50 customers calls per day
- Increased agents and merchants account base
- Increased details of conversations weekly using Google drive through different touch points
- Support operations unit with details on merchants and agents as regards commissions, BVN login details and change of accounts/names
- Monthly reporting on nationwide calls to all agents and merchants
- Addressed questions and concerns by providing valuable solutions to preserve customer satisfaction
- Carried out regular needs assessments, performance reviews and development plans to boost operations
- Implemented customer service procedures, policies and standards and enforced compliance from staff
- LAGOS
CUSTOMER SERVICE REPRESENTATIVE
GLOBACOM TELECOMMUNICATION
11.2011 - 09.2015
- Company Overview: LAGOS
- Provide up to date, accurate, appropriate information to customers
- Use all call handling courtesies at opening, during and while ending calls
- Update CRM systems for each interaction for building relationship with clients
- Up selling VAS, enhancing revenues
- Establish, promote new schemes, increased value added services
- Serve as image maker for organization
- Resolve on daily basis over 160 customer enquiries, complaints and requests
- Resolved product or service problems, handled customer complaints and followed these up to ensure efficient, effective resolution
- Engaged, interacted and communicated with customers and provided creative solutions to problems
- Consistently exceeded personal and team KPIs through solid communication
- LAGOS
Education
MASTER OF SCIENCE - HUMAN RESOURCE MANAGEMENT
University of Bradford
BACHELOR OF ARTS - PHILOSOPHY
Nnamdi Azikiwe University
Skills
- Time Management
- Customer Service Excellence
- Medication Administration
- Conflict Resolution
- Emotional Intelligence
- Team Collaboration
- Eye for Details
- Effective Communication
- Record keeping
- Problem-Solving
- Organizational Skills
- Empathy and Compassion
- Training and Development
Certification
University of Michigan -Certificate Inspiring and Motivating Individuals
Kayak Courses- Strategic Planning and Logistics needs assessment
Communication in Aid
Staff and Partner wellbeing in the workplace
Managing Priorities
Meeting Skills
Change Management
Level 3 Diploma in Health and Social Care
Care Certificate
Certified in First Aid
Medication Administration
Languages
English
Fluent
Accomplishments
Volunteering against teenage abortion
Child worker in children department -St, Margaret Catholic Church
Affiliations
Playing Football, Playing Football and Listening to Music
Timeline
Activity Coordinator
Bradford District Care Foundation
07.2025 - Current
Mental Health Support Worker , Administrative Asst
Bradford District Care NHS Foundation
09.2024 - Current
Support Worker
Local Care Force
02.2024 - 01.2025
CHILDREN RESIDENTIAL SUPPORT WORKER
Wakefield City Council
07.2023 - 04.2024
SUPPORT WORKER
SKA Group
11.2022 - 07.2023
HEALTH CARE ASSISTANT
HCone
10.2022 - 07.2023
ADMINISTRATIVE OFFICER/SOCIAL WORKER
Damien Foundation
04.2020 - 08.2022
CUSTOMER EXPERIENCE EXECUTIVE
INNOVECTIVES LIMITED
04.2018 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE
GLOBACOM TELECOMMUNICATION
11.2011 - 09.2015
MASTER OF SCIENCE - HUMAN RESOURCE MANAGEMENT
University of Bradford
BACHELOR OF ARTS - PHILOSOPHY
Nnamdi Azikiwe University
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