Josh Barnes
Bury St. Edmunds,Suffolk
Summary
Approachable and helpful individual with excellent knowledge of customer experience. Excellent communicator with great problem-solving and team work abilities. Take pride within my work and ensure all tasks are completed correctly and safely.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
Work history
Lifeguard
Culford School
Bury St. Edmunds, Suffolk
01.2023 - Current
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Minimised accidents by sharing health and safety awareness.
- Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
- Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
- Offered flexible schedule from early starts to weekend shifts.
- Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
- Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Provided for reasonable accommodations to participants in compliance with Disability Discrimination Act (DDA).
Front of House Team Member
Ember Inns
Bury St. Edmunds, Suffolk
05.2021 - 06.2022
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Handled reservations to maximise covers and revenue.
- Managed customer-related issues following company policies and procedures.
- Collaborated across team to achieve productivity and efficiency.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Promoted current offers through creative promotional displays and targeted upselling.
- During my time as a front of house member I achieved employee of the district, awarded to me by the district manager.
Education
A-Levels - Biology
Beyton Sixth Form
Beyton, Suffolk 09.2021 - 06.2023
A-Levels - Physical Education
Beyton Sixth Form
Beyton, Suffolk 09.2021 - 06.2023
A-Levels - Chemistry
Beyton Sixth Form
Beyton 09.2021 - 06.2023
GCSEs - Combined Science
Sybil Andrews Academy
Bury St Edmunds 09.2019 - 06.2021
GCSEs - History
Sybil Andrews Academy
Bury St Edmunds 09.2019 - 06.2021
GCSEs - Mathematics
Sybil Andrews Academy
Bury St Edmunds 09.2019 - 06.2021
GCSEs - Geography
Sybil Andrews Academy
Bury St Edmunds 09.2019 - 06.2021
GCSEs - French
Sybil Andrews Academy
Bury St Edmunds 09.2019 - 06.2021
GCSEs - English Language
Sybil Andrews Academy
Bury St Edmunds 09.2019 - 06.2021
GCSEs - English Literature
Sybil Andrews Academy
Bury St Edmunds 09.2019 - 06.2021
GCSEs - V-cert PE
Sybil Andrews Academy
Bury St Edmunds 09.2019 - 06.2021
Skills
- Highly responsible and reliable
- Great communication skills
- Easily approachable
- Excellent team work skills
- Able to work efficiently under pressure
Timeline
Lifeguard
Culford School
01.2023 - Current
A-Levels - Biology
Beyton Sixth Form
09.2021 - 06.2023
A-Levels - Physical Education
Beyton Sixth Form
09.2021 - 06.2023
A-Levels - Chemistry
Beyton Sixth Form
09.2021 - 06.2023
Front of House Team Member
Ember Inns
05.2021 - 06.2022
GCSEs - Combined Science
Sybil Andrews Academy
09.2019 - 06.2021
GCSEs - History
Sybil Andrews Academy
09.2019 - 06.2021
GCSEs - Mathematics
Sybil Andrews Academy
09.2019 - 06.2021
GCSEs - Geography
Sybil Andrews Academy
09.2019 - 06.2021
GCSEs - French
Sybil Andrews Academy
09.2019 - 06.2021
GCSEs - English Language
Sybil Andrews Academy
09.2019 - 06.2021
GCSEs - English Literature
Sybil Andrews Academy
09.2019 - 06.2021
GCSEs - V-cert PE
Sybil Andrews Academy
09.2019 - 06.2021
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