Joseph Nobin Valiyaveettil Ignatious
Northolt,Ealing
Summary
Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Technical support engineer
Tata Consultancy Services
City of London, City of London
06.2019 - Current
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Tested function of peripheral equipment and completed quality repairs.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Delivered reliable, high quality technical support to average of 5 to 8 users daily.
- Used ServiceNow to track support tickets and document actions.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Answered user questions about hardware and software operation to help resolve problems.
- Monitor and manage Desktop\ Laptop compliance with security requirements.
-
Desktop l3 engineer
Tata Consultancy Services
Bangalore
08.2015 - 05.2019
- Prepare and deploy Windows OS for Desktops\Laptops.
- Analysed reported technical issues to diagnose, trace and correct issues.
- Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.
- Administered user accounts and monitored logs for proactive security management.
- Upgraded workstations and network hardware with new technology in line with performance and budget objectives.
- Prepared monthly security metrics reports
- Installation and management of Video Conference equipment
- Maintain inventory of the assets (hardware and software)
L2 desktop engineer
Tata Consultancy Services
Bangalore
07.2011 - 07.2015
- Install SOE for Desktops\Laptops
- Configure and Troubleshoot E-mail accounts, issues related to Lotus notes
- Troubleshooting and coordinating with clients for network related issues
- Printer and File server management
- Update Daily and Monthly reports to management
- Maintain Antivirus Server for the client
- WSUS and Print server management
Helpdesk Engineer
Tata Consultancy Services
Chennai
12.2009 - 07.2011
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
Education
Bachelor of Science - Computer Science
College of Applied Science
Thodupuzha / India 05.2005 - 03.2008
12 th Standard - Science
Kendriya Vidyalaya
Kochi / India 05.2003 - 03.2005
10 th Standard -
Kendriya Vidyalaya
Kochi / India 04.2002 - 03.2003
Skills
- End-user training
- Hardware maintenance
- Customer service expert
- Knowledgeable in Mac systems
- Technical issues analysis
- Technical documents comprehension
- Exceptional telephone etiquette
- Team building
- Communication skills
Languages
English
Fluent
Hindi
Upper intermediate
Malayalam
Native
Tamil
Intermediate
Certification
Dell Hardware Certification
Microsoft Azure Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Technical support engineer
Tata Consultancy Services
06.2019 - Current
Desktop l3 engineer
Tata Consultancy Services
08.2015 - 05.2019
L2 desktop engineer
Tata Consultancy Services
07.2011 - 07.2015
Helpdesk Engineer
Tata Consultancy Services
12.2009 - 07.2011
Bachelor of Science - Computer Science
College of Applied Science
05.2005 - 03.2008
12 th Standard - Science
Kendriya Vidyalaya
05.2003 - 03.2005
10 th Standard -
Kendriya Vidyalaya
04.2002 - 03.2003
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