Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Given Massawe

Given Massawe

Nanjing,China

Summary

Self-disciplined and energetic professional with strong experience in engineering, customer service, and technical support. Skilled in communication, organization, and problem-solving with a proven ability to analyze complex issues, lead teams, and manage multiple projects effectively.

Overview

2023
2023
years of professional experience
12
12
years of post-secondary education

Work History

Technical Support Engineer

Nanjing Jiran Software Co., Ltd
Nanjing, China
06.2021 - 07.2022
  • Responsible for preparation of technical program in proposal
  • Responsible for preparation of shipping equipment and software equipment list
  • Provide all reports and data, such as weekly work plan/report, as required by Technical Support Manager.
  • Stayed abreast with industry trends for proactive identification and resolution of potential challenges before they escalated into larger problems.
  • Investigated and diagnosed customer's technical and product queries.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.

Technical Support Engineer | Microsoft Office 365 | SharePoint Online

Wicresoft Shanghai (A Microsoft Company)
Shanghai, China
05.2020 - 04.2021
  • Represent Microsoft and communicate with Microsoft Cloud customers in APGC region
  • Manage relationships with multiple customers, partners and collaborate with MS people
  • Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
  • Document incidents, report customer suggestions and technical issues to Microsoft.

Fieldwork in Mechanical Engineering & Maintenance

Hainan airlines, HNA Technic - Haikou Meilan International Airport (HAK)
Haikou, China
  • Work and training in Mechanical engineering and Maintenance with Boeing 737-400, 767,777, 787-800, 787900; Airbus 320, 330, 360
  • Engineering Order Planning, Component Planning, Schedule Check, Scheduled inspection preparation, Line inspection preparation and Aircraft planning.

Internship in Aircraft Maintenance

China Eastern Airlines - Changbei International Airport (KHN)
Nanchang
  • Internship in field of aircraft maintenance with Airbus 319/320/321
  • Safety Education, Aviation Safety and Labor Protection
  • A319/320/321Line Task Card & Servicing (Theory & Practical)
  • Weekly Maintenance Check List (Theory & Practical).

Fieldwork as Technician Trainee

Coastal Aviation (The flying Safari Company)
Dar Es Salaam
08.2015 - 09.2015
  • Fieldwork in Mechanical & Aeronautical engineering as Technician Trainee to become A Licensed Maintenance Engineer with Cessna Caravan 208, 208 b: Cessna 206 and Cessna 172.

Education

Master's Degree - Transportation Engineering

Nanjing University of Aeronautics and Astronautics - NUAA
Nanjing, China
09.2017 - 04.2020

Bachelor's Degree - Aeronautic Engineering (Design and Manufacturing)

Nanchang Hangkong University - NCHU
Nanchang, China
05.2013 - 12.2016

Advanced Certificate of Secondary Education Examination - Science

Lutheran Junior Seminary - (LJS)
Morogoro, Tanzania
03.2010 - 02.2012

Certificate of Secondary Education Examination - Science

St. Anthony's Secondary School
Dar es Salaam, Tanzania
01.2005 - 10.2008

Skills

  • Computer Application & Literacy
  • Microsoft office Suite (Ms Word, Ms Excel, Ms PowerPoint, etc)
  • Microsoft 365 Applications (SharePoint Online & OneDrive, MS Planner, MS Power Apps, MS Streams & Forms, MS Project, DAX)
  • Technical Support, Customer Engagement, Troubleshooting
  • Industry Knowledge
  • End-user training
  • Remote desktop support
  • Technical issues analysis
  • Self Confidence
  • Communication
  • Leadership
  • Ability to work collaboratively as part of a team
  • Problem Solving
  • Excellent Organizational skills
  • Patience and composure

Languages

Swahili - Native
Native
English - Advanced
Fluent
Chinese - Good
Elementary

References

Mr. Zhang, Lawrence—The Vice Dean of International. Nanchang Hangkong University, PRC. 696 Feghe South Ave, Nanchang, Jiangxi China, 330063

Email: zhangsonglong04@163.com

Office No.: +86-791-83863153 

Mobile No.: +86-139-79177565


Eng. Steven Mlote—Retired Deputy Secretary General of the East African Community (EAC). Tabata Kinyerezi, Dar es Salaam, Tanzania.

Email: mlote_steven@yahoo.com

Mobile No.: +255-757-338087.


Adv. Anjelista Samwel Makundi—Retired Company Secretary (TRC). Tabata Chang’ombe, Dar es Salaam, Tanzania.

Email: anjesamwel@yahoo.com

Mobile No.: +255-713-308811 or +255-685-640578.

Timeline

Technical Support Engineer

Nanjing Jiran Software Co., Ltd
06.2021 - 07.2022

Technical Support Engineer | Microsoft Office 365 | SharePoint Online

Wicresoft Shanghai (A Microsoft Company)
05.2020 - 04.2021

Master's Degree - Transportation Engineering

Nanjing University of Aeronautics and Astronautics - NUAA
09.2017 - 04.2020

Fieldwork as Technician Trainee

Coastal Aviation (The flying Safari Company)
08.2015 - 09.2015

Bachelor's Degree - Aeronautic Engineering (Design and Manufacturing)

Nanchang Hangkong University - NCHU
05.2013 - 12.2016

Advanced Certificate of Secondary Education Examination - Science

Lutheran Junior Seminary - (LJS)
03.2010 - 02.2012

Certificate of Secondary Education Examination - Science

St. Anthony's Secondary School
01.2005 - 10.2008

Internship in Aircraft Maintenance

China Eastern Airlines - Changbei International Airport (KHN)

Fieldwork in Mechanical Engineering & Maintenance

Hainan airlines, HNA Technic - Haikou Meilan International Airport (HAK)

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Given Massawe