Josephine Hodges
Cheltenham ,Gloucestershire
Summary
Motivated Biomedical Sciences undergraduate from Newcastle University with experience in retail, hospitality and education. Proven ability to deliver exceptional customer service and communicate effectively in fast-paced environments. Strong organizational skills and attention to detail, with a track record of balancing multiple responsibilities while maintaining high standards. Eager to leverage transferable skills in a dynamic professional setting.
Overview
2
2
Languages
6
6
years of professional experience
Work history
Au pair
The De Lucca Family
Tuscany
2026.07 - 2026.07
- Adapted to a new cultural environment while demonstrating independence, flexibility and strong communication skills.
- Built positive relationships with the children and family through patience, responsibility and a caring approach
Seasonal Team Member
Oliver Bonas
Cheltenham , Gloucestershire
2025.11 - 2026.01
Au pair
The Azcarate Family
Madrid
2025.07 - 2025.07
- Supported three young children in developing their English language skills through conversation, games, reading and everyday activities.
- Provided attentive daily childcare by supervising activities, assisting with routines, and creating a safe, positive and engaging environment.
Seasonal Team Member
Oliver Bonas
Cheltenham, Gloucestershire
2024.11 - 2025.01
- Maintained high standards of shop-floor presentation, cleanliness, and organisation.
- Replenished stock and maintained visually appealing product displays in line with company standards.
- Received and organised deliveries, ensuring stock was accurately checked and stored.
- Developed strong product knowledge to confidently assist customers and promote sales.
Waitress and Barista
Curious Cafe & Bistro
Cheltenham , Gloucestershire
2022.07 - 2023.08
- Delivered friendly, professional customer service in a fast-paced café and restaurant environment.
- Prepared a range of hot and cold beverages to a consistently high standard.
- Demonstrated excellent time management by prioritising multiple tasks during peak service hours.
Tutoring Assistant and Marker
Kumon Maths & English
Cheltenham, Gloucestershire
2020.09 - 2022.05
- Marked students' classwork and homework accurately and efficiently, ensuring consistency with Kumon's marking standards.
- Assisted with the smooth running of the centre, including preparing learning materials and organising student records.
- Demonstrated patience, strong interpersonal skills and a commitment to delivering high-quality educational support.
Education
GCSEs -
Balcarras Academy
Cheltenham, Gloucestershire 09/2020 - 06/2022
A-Levels -
Balcarras School
Cheltenham, Gloucestershire 09/2022 - 06/2024
Bachelor of Science - Biomedical Sciences
Newcastle University
Newcastle upon Tyne 09/2025 -
Skills
- Excellent customer service – Friendly, approachable and committed to creating positive experiences for customers
- Strong communication – Confident interacting with customers, colleagues and managers in a professional and approachable manner
- Teamwork and collaboration – Works effectively with others to maintain smooth operations in busy, fast-paced environments
- Time management and organisation – Able to prioritise tasks efficiently, remain organised, and meet deadlines under pressure
- Adaptability and flexibility – Quick to learn new procedures and adjust to changing priorities, shifts and working environments
- Attention to detail – Ensures accuracy in tasks, maintains high standards of presentation and follows procedures carefully
Languages
French
Elementary
British Sign Language
Beginner
Accomplishments
Trinity Cello- Grade 8
ABRSM Piano- Grade 3
Volunteering
Grevill House Care Home- Charlton Kings, Cheltenham. (2023-2024)
- Volunteered weekly at a local care home for a year, providing companionship and emotional support to residents.
- Built meaningful relationships with residents through regular conversation and social interaction, helping to reduce loneliness and promote community.
- Assisted with and participated in group activities, encouraging engagement and creating a positive, inclusive environment.
- Demonstrated empathy, patience and active listening while supporting individuals with diverse needs and backgrounds.
Timeline
Au pair
The De Lucca Family
2026.07 - 2026.07
Seasonal Team Member
Oliver Bonas
2025.11 - 2026.01
Au pair
The Azcarate Family
2025.07 - 2025.07
Seasonal Team Member
Oliver Bonas
2024.11 - 2025.01
Waitress and Barista
Curious Cafe & Bistro
2022.07 - 2023.08
Tutoring Assistant and Marker
Kumon Maths & English
2020.09 - 2022.05
Bachelor of Science - Biomedical Sciences
Newcastle University
09/2025 -
A-Levels -
Balcarras School
09/2022 - 06/2024
GCSEs -
Balcarras Academy
09/2020 - 06/2022