Joseph Varghese
Poole,Dorset
Summary
A confident and results-driven hospitality professional with over 25 years of experience across just two hotels, demonstrating loyalty, consistency, and deep industry knowledge. Highly motivated by both personal and professional achievement, with a strong passion for operational excellence and embracing new challenges. Proven history of delivering exceptional service, leading efficient teams, and driving improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Deputy General Manager
Holiday Inn Express
07.2023 - Current
- Supervised daily operations across all hotel departments, ensuring seamless guest experiences and adherence to brand standards.
- Led, trained, and supported front desk and F&B teams during shifts, maintaining high service quality and policy compliance.
- Resolved guest concerns promptly and professionally, contributing to a 30% improvement in overall satisfaction scores.
- Recruited and trained high-performing team members to deliver exceptional customer service and smooth daily operations.
- Managed emergency procedures, including safety drills and incident responses, ensuring guest and staff safety.
- Ensured health and safety compliance through regular monitoring and documentation, meeting audit standards (Health & Safety, Navitas).
- Analysed processes and guest feedback to reduce costs and improve operational efficiency.
- Handled all cash and banking responsibilities with accuracy and integrity.
- Supervised food and beverage inventory and prepared rotas to ensure cost-effective and efficient staffing.
Night Manager
Holiday Inn Express
07.2017 - 07.2023
- Created nightly shift task lists to assign duties to each employee.
- Reduced guest check-in time by 20%, enhancing overall guest experience
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Reception Manager
Villa Spalletti Trivelli
03.2000 - 07.2017
- Assisted in planning and executing promotional events to increase guest engagement, increase bookings, and enhance brand visibility.
- Supervised front office reception operations, ensuring efficient check-in/check-out processes, professional guest interactions, and ensuring constant communication with other departments.
- Oversaw daily room operations, including housekeeping coordination, maintenance follow-ups, and quality control to ensure a consistently high standard of guest accommodation.
- Managed reservation systems, handling bookings, cancellations, and special requests while maximising occupancy rates and maintaining accurate guest records.
Education
MBA - Marketing
Meerut University
Meerut, IndiaBachelor of Science - Zoology
Mahatma Gandhi University
Kottayam, IndiaCertification
- Diploma in Travel and Tourism
- Valid Full UK License
- Health and Safety Management - Level 3
- Legionella Management
- Qualified First Aider
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Deputy General Manager
Holiday Inn Express
07.2023 - Current
Night Manager
Holiday Inn Express
07.2017 - 07.2023
Reception Manager
Villa Spalletti Trivelli
03.2000 - 07.2017
MBA - Marketing
Meerut University
Bachelor of Science - Zoology
Mahatma Gandhi University
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