Kashish Momin
Wivenhoe,Essex
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Restaurant waiter
Doga Restaurant
Colchester, Essex
2024.01 - 2024.08
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept tables clear of used crockery, glassware and cutlery.
- Verified completed orders and served guests at tables.
- Followed health and hygiene standards when handling food and cleaning restaurants.
. Guest Relations Manager
Upper Deck Resort
Tungarli Lake, Lonavala
2022.11 - 2023.12
- Served as the primary point of contact for VIP guests, ensuring their needs were met from check-in to check-out.
- Addressed and resolved guest complaints, providing solutions that led to a 20% increase in guest satisfaction scores.
- Implemented guest loyalty programmes that boosted repeat bookings by 15%.
- Coordinated with various hotel departments to ensure smooth operations and special requests were fulfilled.
- Organised personalised welcome amenities and special occasion arrangements for guests.
Restaurant Server
Mojito Cafe and Bar
Thane, Mumbai
2021.12 - 2022.10
- Delivered high-quality service in a fast-paced dining environment, catering to up to 50 guests per shift.
- Accurately took orders and ensured timely delivery of food and beverages to guests, resulting in positive guest feedback.
- Managed multiple tables simultaneously, adapting to changing guest needs and preferences.
- Suggested food and drink pairings, contributing to a 20% increase in average check size.
- Collaborated with kitchen staff to address dietary restrictions and ensure the correct preparation of meals.
Front desk agent
Taj Palace
C.S.T, Mumbai
2021.02 - 2021.11
- Greeted and checked-in guests efficiently, managing reservations, cancellations, and special requests.
- Provided exceptional customer service by resolving guest issues, offering local area recommendations, and accommodating last-minute changes.
- Handled large amounts of cash and credit card transactions while maintaining accuracy and security.
- Coordinated with housekeeping and maintenance teams to ensure rooms were ready for new arrivals.
- Achieved a 95% satisfaction rate according to post-visit surveys.
Education
BBA. in Aviation Management - Business
Institue of Logistics and Aviation Management
Mumbai /India 2020.03 - 2023.04
MBA in Global Business - Business
Coventry University , London Campus
Liverpool London 2024.01 -
Skills
- Cash handling
- Customer Service
- High-volume dining
- Table clearing
- Upselling
- Food safety understanding
- Fine dining experience
- Effective sales techniques
- Table service
- Interpersonal skills
- Friendly and polite
Certification
Fire and Safety Certification
Airport Management Certification
Languages
English
Advanced
Hindi
Advanced
Accomplishments
Employee of the Year
Top Sales Performer
Timeline
Restaurant waiter
Doga Restaurant
2024.01 - 2024.08
MBA in Global Business - Business
Coventry University , London Campus
2024.01 -
. Guest Relations Manager
Upper Deck Resort
2022.11 - 2023.12
Restaurant Server
Mojito Cafe and Bar
2021.12 - 2022.10
Front desk agent
Taj Palace
2021.02 - 2021.11
BBA. in Aviation Management - Business
Institue of Logistics and Aviation Management
2020.03 - 2023.04