Joseph Norris
Summary
I am a recent BTEC Level 3 Computing graduate with academic experience in the fundamentals of programming, configuration of virtual machines and database development. Currently I am working in KFC, a fast-paced and high pressure environment that has allowed me to improve both my communication and attention to detail skills. I am looking to start a career in Cybersecurity and begin with an apprenticeship where I can develop technical skills and learn industry practices to build a career.
Overview
4
4
years of professional experience
Work History
Team Member
KFC
11.2022 - Current
- Worked hard to learn all required tasks quickly to maximise performance.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain high levels of customer trust.
- Processed cash and card payments, providing correct change and feedback forms.
- Completed opening, closing and shift change tasks in full to promote store efficiency.
KP
Park Dean Resorts
09.2022 - 11.2022
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Handled glassware and fragile items with exceptional care to prevent damages and breakages.
Accommodation Cleaner
Parkdean Resorts
08.2022 - 11.2022
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Polished glass and mirrors in private and public spaces.
Education
BTEC Level 3 National Extended Diploma - Computing
Coastland College
Weymouth, DOR 2024 - 2026
BTEC Level 2 - Public Services
Coastland College
Weymouth, DOR 2023 - 2024
BTEC Level 2 - Computing
Coastland College
Weymouth, DOR 2022 - 2023
GCSEs - Chemistry, Biology, Physics
The Thomas Hardye School
Dorchester, DOR 2021 - 2022
GCSEs - Mathematics
The Thomas Hardye School
Dorchester, DOR 2021 - 2022
GCSEs - English Literature
The Thomas Hardye School
Dorchester, DOR 2021 - 2022
Skills
- Basic understanding of Python programming
- Basics of Virtual Machines (VirtualBox)
- Minor experience in Databases (Microsoft Access)
Technical Skills:
- Basic understanding of operating systems, user accounts and permissions
- Clear and concise communication
- Adaptability
Professional Skills:
Hobbies and interests
Past and Current Hobbies:
Past hobbies that I have contributed significant time into:
- Boxing
- Scootering
- Cycling
Current Hobbies I am dedicated to:
- MMA
- Indoor Rock climbing (Bouldering)
Timeline
Team Member
KFC
11.2022 - Current
KP
Park Dean Resorts
09.2022 - 11.2022
Accommodation Cleaner
Parkdean Resorts
08.2022 - 11.2022
BTEC Level 3 National Extended Diploma - Computing
Coastland College
2024 - 2026
BTEC Level 2 - Public Services
Coastland College
2023 - 2024
BTEC Level 2 - Computing
Coastland College
2022 - 2023
GCSEs - Chemistry, Biology, Physics
The Thomas Hardye School
2021 - 2022
GCSEs - Mathematics
The Thomas Hardye School
2021 - 2022
GCSEs - English Literature
The Thomas Hardye School
2021 - 2022