Joseph Mensah-Dadziebo
Andover,Hamsphire
Summary
Reliable and dedicated individual with excellent organisational skills and strong work ethic. Possesses valuable transferable skills such as time management and teamwork, coupled with soft skills in communication and problem-solving. Ready to contribute to success and efficiency of Care Assistant role.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Warehouse operator
Ocado Group
Andover, Hampshire
01.2023 - Current
- Completed and submitted appropriate paperwork in timely manner.
- Obeyed weight restrictions when loading cargo into transport.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Operated controls to transfer loose materials between transport and storage containers.
- Performed tagging and labelling of warehouse inventory.
- Loaded, secured and organised goods into delivery lanes ahead of dispatch.
- Followed safety standards for carrying, moving and storing freight.
- Prepared items for timely dispatch and safe transportation.
- Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
Warehouse worker
Co-op Food
Andover, Hampshire
05.2020 - 12.2022
- Performed duties safely in line with warehouse rules, promoting best working practices.
- Picked and despatched high-volume orders accurately.
- Maintained accurate stock records for easy tracking and retrieval of goods.
- Communicated with all levels of staff, maintaining positive, productive working environments.
- Carried out stock control and maintained quality standards high for audits.
- Followed health and safety guidelines with diligent use of protective gear.
- Obeyed weight restrictions when loading cargo into transport.
- Ensured safety standards with regular equipment maintenance checks.
Customer service representative
John Lewis & Partners
Andover, Hampshire
02.2017 - 04.2019
- Processed high-value payments with meticulous accuracy.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled in-person, email and mailed correspondence.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Implemented customer follow up to uphold service standards.
Education
Bachelor of Arts - History
University of Ghana
Accra, Ghana 09.2004 - 08.2008
Skills
- Effective time management
- Effective communication
- Logistical planning
- Health and Safety Compliance
- RF scanning equipment
- Consolidated warehouse operations
- Technical report writing
- Relationship-building
- Barcode technology usage
- Project coordination
- Customer engagement
- Inventory software proficiency
- Client Relationship Management
- Basic maths competency
- Team player
Affiliations
- Reading
- Community involvement
- Sport
- Video gaming
Timeline
Warehouse operator
Ocado Group
01.2023 - Current
Warehouse worker
Co-op Food
05.2020 - 12.2022
Customer service representative
John Lewis & Partners
02.2017 - 04.2019
Bachelor of Arts - History
University of Ghana
09.2004 - 08.2008
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