Sumitha Santhosh
Longmoor Lane
Summary
Motivated and adaptable operations professional with 2+ years of experience in leadership roles and 100+ days of experience in warehouse operations. Strong focus on achieving performance target, maintaining safety standards and effective shift planning, skilled in staff co-ordination, problem solving, target achieving and continuous improvement to support smooth day to day operations. Eager to bring leadership skills and operational focus to the managerial role in a reputable organization.
Overview
6
6
years of professional experience
Work history
Warehouse operator
Amazon
Liverpool, Merseyside
04.2025 - Current
- Collaborated with team members for smooth warehouse operations.
- Completed work following safety rules for best working practices.
- Solved problems of associates having issues in process as a problem solver
- Trained to be an instructor.
Manager
Burger King
Bangalore, Karnataka
01.2023 - 09.2023
- Analyse shift performance and implement changes to improve operational excellence.
- Delegated tasks efficiently to maximise productivity.
- Communicate with senior level managers, colleagues and team members to enhance the performance of day to day operations
- Create and oversee the culture of safety and wellbeing
- Maintained inventory control, reduced stock shortages.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Analysing past data to forecast future panning to secure quality and productivity at higher level
- Email Handling
Direct sales supervisor
Anuroop Textiles
Pala, Kottayam
09.2022 - 12.2022
- Coordinated sales efforts, resulting in improved efficiency.
- Led team meetings to motivate and inspire.
- Improved team performance by providing regular training and feedback.
- Managed daily operations, ensuring optimal productivity.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
Customer relationship officer
Icici Bank
Pala, Kottayam
01.2021 - 08.2021
- Worked towards achieving team targets whilst maintaining highest standard of customer care.
- Escalated critical cases to higher management when necessary ensuring prompt action.
- Delivered outstanding customer service, resulting in increased brand advocacy.
- Led training sessions for new staff members on best practices in customer relationship management.
- Handled complex negotiations with clients, resulting in mutually beneficial agreements.
Junior accountant
B.code Technologies
Kanjirappaly, Kottayam
07.2019 - 12.2020
-
- Managed cash flow effectively to ensure smooth business operations.
- Played instrumental role in year-end closing processes for successful audit completion.
- Handled payroll duties, guaranteed timely disbursement of wages to employees.
- Prepared monthly financial reports to facilitate strategic decision making.
Education
Masters - Finance and control
CMS College of Science And Commerce
Coimbatore, Tamilnadu06.2019
Bachelors degree - Finance and Taxation
CMS College
Kottayam, Kerala2017
Master of Science - International Business
University of Chester
ChesterSkills
- Safety compliance
- Problem solving
- Training delivery
- Operation management
- Quality checks
- Stock control
- Effective time management
- Workforce scheduling
- Basic accounting
- MS Office Suite
- Results-driven
- Project Management
- Data analysis
- Proactive approach
- Critical-thinking
Timeline
Warehouse operator
Amazon
04.2025 - Current
Manager
Burger King
01.2023 - 09.2023
Direct sales supervisor
Anuroop Textiles
09.2022 - 12.2022
Customer relationship officer
Icici Bank
01.2021 - 08.2021
Junior accountant
B.code Technologies
07.2019 - 12.2020
Masters - Finance and control
CMS College of Science And Commerce
Bachelors degree - Finance and Taxation
CMS College
Master of Science - International Business
University of Chester
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