Joseph Matias Borrego
Aberdeen,Aberdeen City
Summary
Reliable and professional with an assorted multilayer of experience in different field's . Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
6
6
years of professional experience
Work history
Customer Care Team BA3
Barclays
Perth, Stirling, Glasgow & Edinburgh
2024.01
- Delivered hybrid customer care (branch + telephony), resolving 40+ daily banking and technical issues while arranging appointments and safeguarding clients against financial vulnerabilities.
- Guided customers through digital banking platforms, increasing adoption of self-service solutions.
- Ensured service continuity by commuting flexibly across multiple Scottish branches.
- Systems: Fullserve & Salesforce.
Care Navigator
Newburn/NHS Grampian
Aberdeen
2024.10 - 2025.01
- Streamlined patient triage by accurately relaying information to GPs, improving case flow and reducing delays, and documented 50+ daily patient cases, ensuring compliance with NHS protocols.
- Directed patients to appropriate services with empathy and precision, escalating urgent cases immediately.
- Supported prescription management and provided administrative assistance to reception and clinical teams.
- Systems used: Vision, EMIS, Docman, Engage; Basic knowledge of ICE.
Employment Advisor
Fedcap Employment
Reading
2021.01 - 2022.09
- Supported jobseekers in overcoming barriers to work, coaching clients towards sustainable employment outcomes.
- Built strong client relationships that boosted confidence and long-term employability.
- Attracted and managed local partnerships with employers to expand hiring opportunities.
1st Line Support Representative Anti-money laundering assistant
Taichi Tech Ltd
Reading
2021.01 - 2022.08
- Delivered customer and technical support while conducting AML checks, ensuring compliance with financial regulations.
- Enhanced user experience by contributing to website updates and accessibility improvements.
- Collaborated with development teams to identify system issues and recommend solutions.
Relief Care worker
Derbyshire County Council
Castle Gresley
2020.03 - 2021.01
- Delivered compassionate care for vulnerable individuals, including medication administration and support for those with neurodegenerative conditions.
- Maintained accurate care records and provided families with reassurance and guidance during critical care needs.
- Adapted quickly to high-pressure environments during the COVID-19 pandemic, balancing multiple responsibilities with professionalism.
Customer Service Advisor
Eurostar "Webhelp"
Derby
2019.01 - 2021.01
- Handled multichannel support (calls, email, webchat) for international customers, travel operators, and insurers.
- Navigated complex customer issues during COVID-19 disruptions, providing clear solutions and maintaining high satisfaction under pressure.
- Coordinated between Eurostar teams, hotels, and insurers to resolve travel-related disputes.
Education
GCSEs - Secondary School, E.S.O.
Federico Garcia Bernalt
Salamanca 2004.09 - 2009.06
SVQ Level 3 - Customer Service lvl 3
City Guild's Of London
Coventry 2017.10 - 2018.04
SVQ Level 3 - Biology
University of Aberdeen
Aberdeen, Aberdeen City 2024.03 -
Emergency & Rescue at Sea Internal training Modules.
Salvamento Maritimo & Red Cross
Denia 2014.01 -
Skills
- Administrative coordination and scheduling
- Data entry and compliance reporting
- Patient records management
- Specialized customer service excellence
- Multichannel support and complaint resolution
- Client relationship management
- Stakeholder engagement and collaboration
- Cross-team coordination and program delivery
- Sustainable project support
- Environmental conservation initiatives
- IT systems and digital tools proficiency
- Web editing and content maintenance
LANGUAGES
Spanish — Native level written and verbal
English — Native
Portugués & Italian — Both at a basic functional level of understanding
Sustainability, Environmental & Volunteering Projects
- GreyHope Bay, Green Power Assembly member "Volunteer", Aberdeen, 2024-08, Present, Collaborated with Aberdeen City Council & History Scotland on Phase 2 expansion plans, co-designing a permanent facility focused on renewable energy, biodiversity, and circularity., Supported concept development for site-wide sustainability initiatives, including 100% green energy feasibility., Advocated for inclusive community engagement in environmental projects.
- Equine Outreach, "Volunteer", Falkirk, Stirlingshire, 2023-12, 2024-04, Assisted with equine care and supported children with disabilities in therapeutic riding sessions., Fostered a safe, nurturing environment that prioritised wellbeing and inclusion.
- Salvamento Marítimo & Cruz Roja Española, Coast Guard Volunteer, Denia, Spain, 2014, 2023-11, Assisted in maritime rescue operations, contributing to crisis management and public safety., Conducted marine wildlife surveys, water sampling, geo-mapping, and hazard risk assessments, strengthening conservation outcomes., Supported youth community projects and environmental awareness initiatives., Gained in-house training modules in maritime safety and environmental conservation.
Custom
Further experience and references available upon request, dating back to 2014. References will be sent upon request.
References
References available upon request.
Timeline
Care Navigator
Newburn/NHS Grampian
2024.10 - 2025.01
SVQ Level 3 - Biology
University of Aberdeen
2024.03 -
Customer Care Team BA3
Barclays
2024.01
Employment Advisor
Fedcap Employment
2021.01 - 2022.09
1st Line Support Representative Anti-money laundering assistant
Taichi Tech Ltd
2021.01 - 2022.08
Relief Care worker
Derbyshire County Council
2020.03 - 2021.01
Customer Service Advisor
Eurostar "Webhelp"
2019.01 - 2021.01
SVQ Level 3 - Customer Service lvl 3
City Guild's Of London
2017.10 - 2018.04
Emergency & Rescue at Sea Internal training Modules.
Salvamento Maritimo & Red Cross
2014.01 -
GCSEs - Secondary School, E.S.O.
Federico Garcia Bernalt
2004.09 - 2009.06