Ellie Bates

At Barclays, my primary job role is to make inbound and outbound calls to customers regarding their banking needs. I am classified as a moment banker, which means I am highly trained in dealing with a multitude of tasks, including ISAs, complaints, and fraud investigations, among others. I deal with hundreds of customers a week, always maintaining a fine eye for detail and ensuring that the customer's journey is a smooth one from start to finish, so that they are always satisfied with the service they receive. My current role is a hybrid position, where I work from home in Pontefract and also in the office in Sunderland as needed.

During my time at Zuchinni Pasta Bar, I worked as a waitress, where my primary responsibilities included taking orders from customers, serving plates, and ensuring cleanliness.

Whilst working for Zuchinni Pasta Bar, some of my main attributes were:

• Accommodated special event needs and provided customised services for parties.
• Provided recommendations on specials, always making sure I had tried them first- of course!
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Managed table settings for an enhanced dining experience.
• Collaborated with kitchen staff to ensure order accuracy.
• Showcased extensive knowledge of menu items and heightened customer decision-making.

And many more skills and talents that I picked up during my duration of working for Zuchinni Pasta Bar- only resigning from the job role due to relocating to Yorkshire.

I worked as a restaurant supervisor at Manjaros, where I was promoted to supervisor after three months of working for the company. During my time at Manjaros, I oversaw the business's finances, handling cash and card payments, taking bookings and orders, and managing orders for external caterers, all while leading a team of over seven people.

Some of my key job skills are:

• Assisted in the recruitment process for hiring quality staff members.
• Improved team efficiency by implementing new scheduling practices.
• Ensured smooth operations with regular well-being and operational checks.
• Encouraged a fair and equal open approach amongst team members, and also promoted an inclusive work environment.
• Fostered a positive work culture to boost employee morale.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Delegated tasks appropriately and achieved a balanced workload among team members.

• Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
• Managed household chores to create a clean environment.
• Supported patients with mobility issues, promoted independence.
• Assisted in meal preparation to ensure proper nutrition.
• Ensured medication administration for optimal health outcomes.
• I responded quickly to emergencies and ensured patient safety.
• Collaborated closely with families to understand the specific needs and preferences of each individual service user and enhanced the quality of care delivered as a result.

• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Displayed energy and enthusiasm in a fast-paced environment.
• Completed customer orders with speed and accuracy.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.