Joseph Hayford
Birmingham,West midlands
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of post-secondary education
1
1
Certification
Work history
Sales Assistant
British Heart Foundation
- Rotating from role to role.
- Unloading pallets quickly and accurately.
- Decarding products.
- Operating the Bailer crushing the cardboard boxes.
- Interacted with customers and answered questions.
- Managed shop displays and assets.
- Handled point-of-sale transactions and ensured till accuracy.
- Restocking and overall store efficiency.
- Cleaning the store and maintaining a safe ground.
Sales Advisor
ScottishPower
- Knocked 70 – 120 doors a day.
- Communicated confidently and displayed product knowledge.
- I was promoted as trainer and built my own team.
- Staying calm and positive through customer complaints.
- Continued knocking doors despite the weather or mood.
- Adapting and adjusting to different types of customers: elderly, adult, teens.
- Show body language, enthusiasm towards certain customers.
Retail assistant
Kilo Clothing Event
- Supported event setup, customer engagement, and purchase assistance.
- Managed till operations smoothly, reducing waiting time for customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Welcoming store environment by maintaining clean and well-organised displays.
Education
BSc (Hons) - Cybersecurity
Aston University
09.2024 - 09.2025
A Levels - BTEC Business Double Award, BTEC Information Technology
Holly Lodge College of Science
09.2022 - 08.2024
GCSEs - English, Maths, Science, IT, Geography, Business
Holly Lodge Secondary School
09.2017 - 08.2022
Skills
- Exceptional Customer Service
- Cash Handling & Till Operations
- Verbal Communication & Listening
- Sales & Upselling Techniques
- Adaptability & Time Management
- Conflict Resolution & Empathy
- Event Support & Team Collaboration
- Tech-Savvy & Quick Learner
Certification
- Health & Safety Compliance
- Customer Service & Sales Training
- Software Tools Training
- Safety Protocols
Languages
English
Yoruba
French
Timeline
BSc (Hons) - Cybersecurity
Aston University
09.2024 - 09.2025
A Levels - BTEC Business Double Award, BTEC Information Technology
Holly Lodge College of Science
09.2022 - 08.2024
GCSEs - English, Maths, Science, IT, Geography, Business
Holly Lodge Secondary School
09.2017 - 08.2022
Sales Assistant
British Heart Foundation
Sales Advisor
ScottishPower
Retail assistant
Kilo Clothing Event