Joseph Hayford
Birmingham,West midlands
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of post-secondary education
1
1
Certification
Work history
Sales Assistant
British Heart Foundation
- Rotating from role to role.
- Unloading pallets quickly and accurately.
- Decarding products.
- Operating the Bailer crushing the cardboard boxes.
- Interacted with customers and answered questions.
- Managed shop displays and assets.
- Handled point-of-sale transactions and ensured till accuracy.
- Restocking and overall store efficiency.
- Cleaning the store and maintaining a safe ground.
Sales Advisor
ScottishPower
- Knocked 70 – 120 doors a day.
- Communicated confidently and displayed product knowledge.
- I was promoted as trainer and built my own team.
- Staying calm and positive through customer complaints.
- Continued knocking doors despite the weather or mood.
- Adapting and adjusting to different types of customers: elderly, adult, teens.
- Show body language, enthusiasm towards certain customers.
Retail assistant
Kilo Clothing Event
- Supported event setup, customer engagement, and purchase assistance.
- Managed till operations smoothly, reducing waiting time for customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Welcoming store environment by maintaining clean and well-organised displays.
Education
BSc (Hons) - Cybersecurity
Aston University
09.2024 - 09.2025
A Levels - BTEC Business Double Award, BTEC Information Technology
Holly Lodge College of Science
09.2022 - 08.2024
GCSEs - English, Maths, Science, IT, Geography, Business
Holly Lodge Secondary School
09.2017 - 08.2022
Skills
- Exceptional Customer Service
- Cash Handling & Till Operations
- Verbal Communication & Listening
- Sales & Upselling Techniques
- Adaptability & Time Management
- Conflict Resolution & Empathy
- Event Support & Team Collaboration
- Tech-Savvy & Quick Learner
Certification
- Health & Safety Compliance
- Customer Service & Sales Training
- Software Tools Training
- Safety Protocols
Languages
English
Yoruba
French
Timeline
BSc (Hons) - Cybersecurity
Aston University
09.2024 - 09.2025
A Levels - BTEC Business Double Award, BTEC Information Technology
Holly Lodge College of Science
09.2022 - 08.2024
GCSEs - English, Maths, Science, IT, Geography, Business
Holly Lodge Secondary School
09.2017 - 08.2022
Sales Assistant
British Heart Foundation
Sales Advisor
ScottishPower
Retail assistant
Kilo Clothing Event
Similar Profiles
Maryum WaheedMaryum Waheed
Charity shop volunteer at British Heart FoundationCharity shop volunteer at British Heart Foundation
Alfie LaneAlfie Lane
Retail worker at British Heart FoundationRetail worker at British Heart Foundation
Baraa AlabbarBaraa Alabbar
Shop assistant at British Heart FoundationShop assistant at British Heart Foundation
Beth ThatcherBeth Thatcher
Sales Assistant at British Heart FoundationSales Assistant at British Heart Foundation
Sharon MorganSharon Morgan
Care coordinator Older Adults Team at Birmingham City CouncilCare coordinator Older Adults Team at Birmingham City Council