Joseph Clarke
Bristol
Summary
Dedicated professional with expertise in customer service, complaint resolution, and customer feedback management. Demonstrates strong product knowledge and upselling expertise, ensuring exceptional after-sales care and compliance with sector-specific regulations. Proven track record in B2C sales and service, committed to enhancing customer satisfaction and driving business growth.
Overview
11
11
years of professional experience
Work history
Senior sales advisor
Plumb London Ltd
Bristol
07.2022 - Current
- Generated and formatted quotes for domestic and commercial applications.
- Displayed effective telephone manners to resolve customer enquiries.
- Assisted with processing contracts, expense reports, and invoices.
- Verified documents and records to address discrepancies.
- Drafted letters, memos, and emails for internal and external communication.
- Monitored daily activities using spreadsheets and CRM platforms.
- Handled and resolved customer complaints.
- Offered friendly and efficient customer service while managing challenging situations with ease.
Team Member
Milk Thistle
Bristol, Somerset
07.2021 - 07.2022
- Improved stock management efficiency, accurately forecasting demand to meet supply levels and minimise waste.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Developed popular new and updated menu choices, observing customer demands and expertly forecasting trends.
Assistant Manager
Fullers
Winchester, Hampshire
07.2019 - 07.2021
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Oversaw inventory tracking, management and counts, maintaining accurate stock records.
- Constantly met financial targets, verifying all food and beverages were correctly charged for.
- Cultivated strong value-added relationships with customers, driving business development and profit potential.
- Oversaw and managed a team of 20 in delivery of efficient day-to-day operations.
Sales Assistant
Winchester Student Union
Winchester, Hampshire
09.2017 - 03.2019
- Maintained detailed knowledge of current retail and fashion trends, expertly guiding customer purchases.
- Maximised sales opportunities through strategic inventory management, maintaining operational stock levels and forecasting purchasing demand accurately.
- Received and processed product returns, ensuring items were clean, unworn and resaleable.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
Bartender
Captain's Club Hotel & Spa
Bournemouth, Dorset
06.2016 - 09.2018
- Maintained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Collected cash payments, processed and provided correct change and receipts using Point Of Sale (POS) systems.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Checked ID to maintain licensing law compliance, refusing drinks service to guests without appropriate proof of age.
Restaurant Manager
Brown's Fish & Chips
Bournemouth, Dorset
03.2015 - 09.2016
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained safe working and guest environments, reducing injury and incident risks.
Education
Bachelor of Arts - Business Management
University of Winchester
Winchester, HAMSkills
- Customer service
- Complaint resolution
- Customer feedback management
- Product knowledge
- Upselling expertise
- After-sales care
- B2C sales and service
- Sector-Specific regulations compliance
Timeline
Senior sales advisor
Plumb London Ltd
07.2022 - Current
Team Member
Milk Thistle
07.2021 - 07.2022
Assistant Manager
Fullers
07.2019 - 07.2021
Sales Assistant
Winchester Student Union
09.2017 - 03.2019
Bartender
Captain's Club Hotel & Spa
06.2016 - 09.2018
Restaurant Manager
Brown's Fish & Chips
03.2015 - 09.2016
Bachelor of Arts - Business Management
University of Winchester