Patricia Emsley

• Incentivised team by creating reward scheme.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
• Established customer purchasing needs, offering personalised guidance with product and accessory selection.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Delivered outstanding customer experiences through attentive care and faultless service.
• Highlighted product features and benefits in line with customer needs, securing high-value sales.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Retained customers by building rapport and delivering tailored product recommendations.
• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Understood store goals and used upselling and cross-selling techniques to achieve targets.

• Conducted effective handovers with 1 team member to communicate the days events information.
• Promoted service user independence by providing comprehensive mobility assistance.
• Maintained clean and orderly environment by performing domestic duties including washing/cleaning etc etc
• Improved social health by promoting participation in hobbies and social interests.
• Prepared daily meals.
• Delivered toileting support for clients with mobility issues.

• Observed daily production demands to consistently hit targets.
• Trained machine operators to meet company standards and client specifications.
• Measured and cut fabrics precisely to achieve customer needs.
• Managed large batch runs to meet high-volume order deadlines.
• Corrected missing stitches to achieve company quality assurance standards.
• Adapted machine settings to suit various garment production runs.

Checked screens ready for printing.

• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Cleaned and organised patients' living quarters.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.