Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

JOSEPH BARTON

Liverpool,Merseyside

Summary

Dedicated professional with extensive expertise in customer service, task delegation, and staff development. Proven track record in enhancing customer satisfaction and brand awareness through effective leadership and communication. Great at problem solving, visual merchandising, and product knowledge. Also, ensuring reliability and excellence in all tasks undertaken. Committed to continuous improvement and achieving goals and targets.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Floor manager (Temporary)

Montirex
Liverpool, Merseyside
09.2024 - 05.2025
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
  • Delegated tasks based team members' strengths to improve productivity and quality of work.
  • Dealt with customer complaints promptly, enhancing brand reputation.
  • Oversaw staff performance reviews for improved productivity.
  • Handled cash transactions efficiently reducing wait times at checkouts.

Assistant store manager

Armadillo Self Storage
Liverpool, Merseyside
07.2023 - 07.2024
  • Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
  • Promoted use of loyalty programmes amongst customers; boosted repeat business.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Challenged and inspired team members to achieve business results.

Head bartender

Amo Trattoria
Liverpool, Merseyside
04.2022 - 06.2023
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.

Department supervisor

The Range
Liverpool, Merseyside
02.2021 - 02.2022
  • Determining performance goals for departmental employees and provide feedback on methods for reaching those milestones.
  • Kept department on target to meet sales and profit objectives by minimising waste and pursuing revenue generation opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop a strategy.
  • Strategically rostered staff members according to individual strengths to build hardworking, dedicated teams for each shift.

Team leader

Euro Garages
Liverpool, Merseyside
12.2017 - 09.2020
  • Working closely with the store manager to drive sales and increase profitability.
  • Large amounts of cash handling.
  • Maintaining stock distribution within local branches.
  • Reached high-quality standards through audits and testing.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Education

Bachelor of Science - Marketing and Advertising

Edge Hill University

GCSEs - English Language and Mathematics

Cardinal Heenan Catholic Sports College
Liverpool, Merseyside

Skills

  • Customer Service
  • Task Delegation
  • Staff Development
  • Customer Satisfaction
  • Leadership
  • Brand Awareness
  • Communication
  • Reliability
  • Problem Solving
  • Visual Merchandising
  • Product Knowledge

Certification

First Aid Certification

Timeline

Floor manager (Temporary)

Montirex
09.2024 - 05.2025

Assistant store manager

Armadillo Self Storage
07.2023 - 07.2024

Head bartender

Amo Trattoria
04.2022 - 06.2023

Department supervisor

The Range
02.2021 - 02.2022

Team leader

Euro Garages
12.2017 - 09.2020

GCSEs - English Language and Mathematics

Cardinal Heenan Catholic Sports College

Bachelor of Science - Marketing and Advertising

Edge Hill University

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JOSEPH BARTON