JOSEP CALZADO-GARCIA
LONDON
Summary
Accomplished professional with a solid foundation in team leadership, change management, and project coordination, underpinned by an Engineering Bachelor's degree and an NVQ in Team Leading and Management Certification. Proficient in health and safety regulations, technology integration, and client relationship management, ensuring streamlined operations and exceptional customer satisfaction. Skilled in analytical problem-solving, effective communication, and time management, with a proven ability to build relationships and drive organisational efficiency. Committed to fostering innovation, operational excellence, and success in dynamic and challenging environments.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
AREA OPERATIONS MANAGER
The Z Hotels
London, United Kingdom
2022.07 - 2025.01
- Enhanced hotel operations by leading teams and managing multiple Central London locations
- Implemented change management strategies to improve organisational responsiveness in a fast-moving market
- Monitored and ensured compliance with health and safety measures
- Developed training programmes to boost staff competency and performance.
- Conducted routine compliance audits to ensure adherence to company and regulatory standards
- Ensured adherence to health and safety standards, prioritising employee well-being at all times.
- Promoted a harmonious workplace by encouraging open dialogue and mutual respect
- Played a key role in crafting annual budgets, securing financial stability and strategic consistency
- Led and managed administrative staff to maintain smooth daily operations.
- Developed company-wide procedural guidelines for consistent application
- Ensured high customer satisfaction through consistent quality service
- Managed teams by overseeing hiring, training and professional growth of employees.
- Generated KPI reports to boost overall performance
SENIOR HOTEL MANAGER
The Z Hotels
London
2018.05 - 2022.06
HOTEL OPERATIONS MANAGER
The Z Hotels
London
2016.08 - 2021.05
DUTY MANAGER
The Z Hotels
London
2015.01 - 2016.07
NIGHT MANAGER
The Z Hotels
London
2014.04 - 2014.12
GUEST SERVICE ASSISTANT / FRONT DESK - RECEPTION
The Z Hotels
London
2013.05 - 2014.03
WAITER / GUEST ASSISTANT / CUSTOMER SERVICE
Koala Adventure Resort
South Molle Island
2013.01 - 2013.03
ADMINISTRATION / ACCOUNTING
Eix Berguedà UTE
Gironella
2007.05 - 2007.10
Education
Degree - Engineer in "Development of urban projects and topography"
University of Barcelona
Barcelona 2009.09 - 2012.07
College studies - Technology area
School Diocesana
Barcelona 2007.09 - 2009.07
Certificate of Higher Education - Business Accounting
School Diocesana
Barcelona 2005.09 - 2007.09
Skills
- KPI Management
- Effective communication
- Health and Safety Standards Adherence
- Client Retention and Satisfaction Strategies
- Client Relationship Management
- Project Management
- Efficient time management & Organisation
- Communication and Presentation Skills
- Analytical Thinking & Problem Solving
- Collaborative Team Engagement
- Developing Professional Relationships
- IT Skills
- Leadership and Team Management
- Operational Assistance and Coordination
- Building and Facility Management
- Outstanding customer service
- First aid training certification
- Risk Assessment Management
Languages
English
Advanced (C1)
Spanish
Native
Catalan
Native
Certification
- Qualsafe Level 3 Award in Emergency First Aid at Work (valid 25/03/2027)
- NVQ TEAM LEADING/MANAGEMENT, Chapman Bennett Associates Ltd., 2014
- Full UK Alcohol License
- Full EU Driving License
Timeline
AREA OPERATIONS MANAGER
The Z Hotels
2022.07 - 2025.01
SENIOR HOTEL MANAGER
The Z Hotels
2018.05 - 2022.06
HOTEL OPERATIONS MANAGER
The Z Hotels
2016.08 - 2021.05
DUTY MANAGER
The Z Hotels
2015.01 - 2016.07
NIGHT MANAGER
The Z Hotels
2014.04 - 2014.12
GUEST SERVICE ASSISTANT / FRONT DESK - RECEPTION
The Z Hotels
2013.05 - 2014.03
WAITER / GUEST ASSISTANT / CUSTOMER SERVICE
Koala Adventure Resort
2013.01 - 2013.03
Degree - Engineer in "Development of urban projects and topography"
University of Barcelona
2009.09 - 2012.07
College studies - Technology area
School Diocesana
2007.09 - 2009.07
ADMINISTRATION / ACCOUNTING
Eix Berguedà UTE
2007.05 - 2007.10
Certificate of Higher Education - Business Accounting
School Diocesana
2005.09 - 2007.09