Jose Silva
Manchester
Summary
I am a highly organised and confident professional with exceptional leadership skills and a proven track record in customer service.
I demonstrate strong team working abilities, effective communication, and cooperative skills.
Fluent in Portuguese, Spanish, and English, with a talent for building customer relationships and solving problems efficiently.
Committed to delivering outstanding results through hard work and dedication.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Nueve
Manchester
03.2021 - 06.2024
- Improved customer service by implementing new procedures and protocols.
- Minimised inventory loss for improved profit margins.
- Streamlined store operations with efficient scheduling.
- Increased staff productivity by providing comprehensive training programmes.
- Managed daily operations to ensure smooth running of FOH
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Waiter
Dimitris
Manchester
09.2019 - 03.2020
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
Personal chauffeur
HNWI'S
08.2018 - 08.2019
- Maintained impeccable driving record by adhering to all traffic rules and regulations.
- Ensured client comfort by maintaining cleanliness and optimal condition of vehicle.
- Provided timely transportation for important business meetings.
- Navigated efficiently through heavy traffic for punctual arrivals at destinations.
- Delivered excellent service with professional demeanour and respect towards clients.
- Assisted with luggage handling to facilitate easy transit for clients.
- Adapted quickly to last-minute changes in schedules or routes, ensuring smooth travel experiences.
- Conducted routine safety checks on vehicles, promoting passenger safety.
Rank = 1 Cabo, equivalent to Lance Sergeant
Portuguese Army
Portugal
03.2015 - 06.2018
- Maintained high levels of discipline within the unit by enforcing strict adherence to military regulations and standards.
- Tank Driver, Leader of a section, trained the lower ranks alongside other sergeants. Daily routine of fitness + training, how to responde to different scenarios in a combat zone and how to use the tank more effectively during those situations
- Coordinated logistics for field exercises, ensuring timely delivery of essential supplies and equipment.
- Fostered teamwork in challenging environments, thereby improving overall unit cohesion.
- Facilitated communication between different ranks for smooth operation.
- Trained team members on combat techniques, resulting in a highly efficient squad.
Football Steward
2045
Porto
12.2014 - 02.2015
- Responsible and dedicated football steward with a strong focus on crowd control, safety and customer service.
- Experienced in monitoring stadium areas, assisting spectators and ensuring compliance with event regulations.
- Strong communicator, capable at handling emergencies, resolving conflicts and maintaining a secure and enjoyable atmosphere for the fans and all the attendees
Education
A-Levels - Visual Arts
Escola Secundaria Antonio Sergio
Porto, Portugal 09.2011 - 01.2015
Skills
- Leadership skills
- Customer Service
- Strong Team Worker
- Highly Organised
- Hardworking
- Confident
- Strong Communicator and Cooperative Skills
- Problem Solving
- Customer relationship building
- Fluent in 3 Languages ( Portuguese, Spanish, English )
Languages
English
Fluent
Portuguese
Native
Spanish
Fluent
Certification
Im an SIA Door Supervisor Certified, did the course this month
I also have the ACT ( Action Counters Terrorism ) Certificate
Affiliations
- I enjoy training, could be going to the gym, playing football with friends or family and even going boxing during the week.
Timeline
Assistant Manager
Nueve
03.2021 - 06.2024
Waiter
Dimitris
09.2019 - 03.2020
Personal chauffeur
HNWI'S
08.2018 - 08.2019
Rank = 1 Cabo, equivalent to Lance Sergeant
Portuguese Army
03.2015 - 06.2018
Football Steward
2045
12.2014 - 02.2015
A-Levels - Visual Arts
Escola Secundaria Antonio Sergio
09.2011 - 01.2015
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