JOSAN RAI
Ashford,Kent
Summary
Experienced hospitality professional with a robust background in customer service, cash handling, and high-volume dining environments. Adept at food preparation, POS systems operation, and menu memorisation. Demonstrates exceptional skills in upselling, spirits, wine and food service, while ensuring compliance with allergen and dietary requirements. Proven ability to manage sections efficiently under pressure, coordinate other staff, and handle customer feedback positively. Strong interpersonal skills combined with an upbeat and approachable demeanour contribute to seamless teamwork and excellent customer service. Career goal: To leverage extensive hospitality expertise in a dynamic role within the food and beverage or any other customer service oriented industry.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Waiter
Anica Restaurant
Bicester, Oxfordshire
02.2018 - 10.2023
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Attended to customer's needs proactively for first-class waiting service.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Education
GCSEs - Maths, Science, English, Accounts, Nepali, Computer
Gyanodaya Bal Batika School
Nepal 08.1996 - 04.2005
A-Levels - Maths and Science
Einstein Academy
Kathmandu,Nepal 04.2006 - 03.2008
Skills
- Customer Service
- Cash handling
- Payment Processing
- High-volume dining
- Food preparation
- POS Systems
- Menu memorisation
- Upselling
- Spirits, wine and food service
- Allergen and dietary requirements
- Food safety understanding
- Cash handling and till reconciliation
- Extensive hospitality background
- Section management
- Highly responsible and reliable
- Food and beverage service
- Precise order taking
- Interpersonal skills
- Efficient under pressure
- Table service
- Food and beverage knowledge
- Bartending
- Positive and approachable
- Upbeat, outgoing and positive
- Customer feedback handling
- POS system operation
- Teamwork
- Seating assignment preparation
- Cleaning and sanitation
- Attentive
Affiliations
- Playing Sports like Basketball and Football, Listening to Music and Playing Guitar, Playing pc games
- Watching news and Travel Vlogs
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Timeline
Waiter
Anica Restaurant
02.2018 - 10.2023
A-Levels - Maths and Science
Einstein Academy
04.2006 - 03.2008
GCSEs - Maths, Science, English, Accounts, Nepali, Computer
Gyanodaya Bal Batika School
08.1996 - 04.2005
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