Jordan McConnell

Ballyclare,NIR

Summary

Dental receptionist with 7 years of experience enhancing patient care through efficient scheduling, communication, and insurance processing. Expertise in maintaining seamless front-desk operations and fostering a welcoming environment. Recognized for professionalism and meticulous attention to detail.

Overview

years of professional experience

Certification

Work History

Dental Receptionist

Bupa Dental Care

Glengormley and Carrickfergus, County Antrim

06.2019 - Current

Greet patients warmly, check them in/out, and answer inquiries both in-person and over the phone.
Manage daily appointment schedules for dentists, hygienists, and assistants.
Verify insurance coverage, process claims, and explain patient co-pays and treatment costs.
Maintain accurate patient records using exact and dentally
Handle payments, issue receipts, and reconcile end-of-day financial reports.
Support dental team with administrative and clerical tasks to ensure a smooth workflow.
Assist in managing patient recalls and appointment reminders through phone, email, and SMS.

Junior stylist / Senior stylist

Ollar Hair Team

Ballyclare, County Antrim

03.2006 - 06.2019

Delivered exceptional service as a senior stylist, building strong client relationships.
Improved appointment management processes, leading to enhanced customer satisfaction.
Achieved efficient cash handling and reporting, contributing to salon profitability.

Education

Level 2 - hairdressing

NRC

01-2009

Ballyclare secondary school

Ballyclare

2007

Skills

Customer relationship management
Appointment scheduling
Insurance verification
Patient record management
Time management
Financial reconciliation
Communication proficiency

Empathetic communication
Sensitive information handling
Team collaboration
Cash handling
Time-management
Insurance billing