Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
AssistantManager
Jordan Davis

Jordan Davis

Polegate,East sussex

Summary

I am a logical thinker with top problem-solving abilities. I communicate well with non-technical audiences for speedy resolutions.


I have a background in delivering exceptional customer service from my previous roles, this has assisted my customer service in my IT role whilst continuing to carry out maintenance and repairs.


I have a proven ability to analyse, diagnose and resolve computer user support issues.

I am experienced in providing comprehensive technical support to users and resolving complex technical issues.


I possess knowledge of standard operating systems, and an understanding of networking protocols.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Customer Services IT Engineer

Chailey Heritage Foundation
Chailey, East Sussex
07.2021 - Current
  • Provide 1st and 2nd-line helpdesk remote and telephone support to 500+ users.
  • Deployment and administration of the full Office365 suite.
  • Managed MDM software for iOS and Android - Deploying regular updates or devices and applications remotely to avoid user downtime and conducting in-person repairs when required.
  • Administration of Active directory and Azure in a hybrid environment.
  • Planned and coordinated successful data migrations from on-prem systems to SharePoint.
  • Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
  • Performed on-site beta testing for new systems to identify and resolve potential problems.
  • Participated in weekly department meetings to provide input on new and technical processes.

Specialist Education Assistant

Chailey Heritage Foundation
Chailey, East Sussex
04.2017 - 07.2021
  • Assisted students with everyday healthcare requirements. Including hygiene requirements and medical care needs.
  • Prepared visual aids, equipment and classroom displays for daily lessons.
  • Liaised with team of professionals from different disciplines to implement comprehensive action plan.
  • Assisted students with a range of learning differences, including ADD, ADHD, cerebral palsy and dystonia to achieve their full potential for independence.
  • Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
  • Recorded student progress daily using a unique and independently used curriculum.

Lifeguard

Wave leisure
Lewes, East Sussex
04.2014 - 04.2017
  • Performed successful pool rescues, remaining calm and effective under pressure.
  • Collaborated with team to achieve full pool coverage and cleaning procedures.
  • Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
  • Advised swimmers on use of diving boards, slides and pool equipment to mitigate potential safety risks.
  • Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
  • Observed swimmers attentively, quickly responding to risks and concerns.
  • Offered flexible schedule from early starts to weekend shifts.
  • Opened or closed pool daily depending on schedule and hours.

Education

GCSEs -

Chailey School
09.2007 - 06.2012

A+ -

CompTIA
03.2023 -

Skills

  • Office 365
  • Active Directory
  • Remote access technology
  • SCCM deployment
  • Customer communication
  • Troubleshooting proficiency
  • Desktop support
  • Hardware diagnosis

Languages

English
Native

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

A+ -

CompTIA
03.2023 -

Customer Services IT Engineer

Chailey Heritage Foundation
07.2021 - Current

Specialist Education Assistant

Chailey Heritage Foundation
04.2017 - 07.2021

Lifeguard

Wave leisure
04.2014 - 04.2017

GCSEs -

Chailey School
09.2007 - 06.2012

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Jordan Davis