Jordan Davis
Polegate,East sussex
Summary
I am a logical thinker with top problem-solving abilities. I communicate well with non-technical audiences for speedy resolutions.
I have a background in delivering exceptional customer service from my previous roles, this has assisted my customer service in my IT role whilst continuing to carry out maintenance and repairs.
I have a proven ability to analyse, diagnose and resolve computer user support issues.
I am experienced in providing comprehensive technical support to users and resolving complex technical issues.
I possess knowledge of standard operating systems, and an understanding of networking protocols.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Customer Services IT Engineer
Chailey Heritage Foundation
Chailey, East Sussex
2021.07 - Current
- Provide 1st and 2nd-line helpdesk remote and telephone support to 500+ users.
- Deployment and administration of the full Office365 suite.
- Managed MDM software for iOS and Android - Deploying regular updates or devices and applications remotely to avoid user downtime and conducting in-person repairs when required.
- Administration of Active directory and Azure in a hybrid environment.
- Planned and coordinated successful data migrations from on-prem systems to SharePoint.
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Performed on-site beta testing for new systems to identify and resolve potential problems.
- Participated in weekly department meetings to provide input on new and technical processes.
Specialist Education Assistant
Chailey Heritage Foundation
Chailey, East Sussex
2017.04 - 2021.07
- Assisted students with everyday healthcare requirements. Including hygiene requirements and medical care needs.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Liaised with team of professionals from different disciplines to implement comprehensive action plan.
- Assisted students with a range of learning differences, including ADD, ADHD, cerebral palsy and dystonia to achieve their full potential for independence.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
- Recorded student progress daily using a unique and independently used curriculum.
Lifeguard
Wave leisure
Lewes, East Sussex
2014.04 - 2017.04
- Performed successful pool rescues, remaining calm and effective under pressure.
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
- Advised swimmers on use of diving boards, slides and pool equipment to mitigate potential safety risks.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Offered flexible schedule from early starts to weekend shifts.
- Opened or closed pool daily depending on schedule and hours.
Education
GCSEs -
Chailey School
2007.09 - 2012.06
A+ -
CompTIA
2023.03 -
Skills
- Office 365
- Active Directory
- Remote access technology
- SCCM deployment
- Customer communication
- Troubleshooting proficiency
- Desktop support
- Hardware diagnosis
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
A+ -
CompTIA
2023.03 -
Customer Services IT Engineer
Chailey Heritage Foundation
2021.07 - Current
Specialist Education Assistant
Chailey Heritage Foundation
2017.04 - 2021.07
Lifeguard
Wave leisure
2014.04 - 2017.04
GCSEs -
Chailey School
2007.09 - 2012.06