Lauren Cranvey
Southampton,Hampshire
Summary
I am a very hard working and self-motivated person. I thoroughly enjoy keeping busy and enjoy being part of a team. I am very committed; I have been in the same department for over ten years now. I like to do my best everyday and will always strive to for things to be better. I am a very family focused person my partner and I have two children, both boys 18 and 13, and a very hyperactive cocker spaniel. We enjoy watching the F1, car shows, bowling, visiting the cinema and eating out. Bringing strong communication skills and knack for problem-solving. Proven ability to build relationships with both customers and team members, ensuring satisfaction and loyalty. Quick to adapt and always ready to handle challenges with positive attitude. Driven to improve processes and deliver exceptional service.
Overview
10
10
years of professional experience
Work History
Customer Services Manager
IKEA
Southampton
12.2023 - Current
- My daily tasks include running my team of now 20 and two team leaders.
- Responsible for a compensation budget and my own KPIs.
- Supporting other stores in same roles throughout network.
- Processing and understanding the reason behind customer complaints.
- Accountable for my departments one to ones, performance reviews, disciplinary and dismissals.
- Ensuring co workers have confidence in their own competence to make decisions themselves.
- Support development and progression.
- Running weekly feedback and support to other department managers and steering group management.
- JMRs with external contractors weekly.
Team Leader
IKEA
Southampton
07.2022 - 12.2023
- My daily tasks included liaising with customers, ensuring the department is safe and secure for customers and co workers.
- Leading a team of 34 with another team leader, reviews and 1-1s ensuring all training is up to date.
- On the job training, feedback and note taking.
- Running two departments click and collect and customer services.
Duty Responsible
IKEA
Southampton
04.2018 - 07.2022
- My daily tasks include liaising with customers.
- Guiding customers in store, advising, and helping with products and services.
- Till work and returns.
- Knowledgeable with all Office 365 applications.
Customer Services Co Worker
IKEA
Southampton
08.2015 - 04.2018
- My daily tasks included, till work, returns, solving customer issues, supporting with queries and locating items.
Education
lifetime apprenteship - retail team leader, different learning styles, How to coach and learning different leadership styles
12.2019
BTEC - Travel And Tourism
ITCHEN COLLEGE
09.2016
gcse - Maths, Science, English
sholing girls school
09.2015
Skills
- Ability to lead a large team
- Excel
- Word
- Public speaking
- Patience
- Empathy
- Time management
- Clear communication
- Customer service
- Staff training
- Customer retention
- Highest leadership score in a store of over 15 managers for 2 years running
- Performance management
- KPI management
- Conflict resolution
- Data analysis
- Office 365
- Feedback facilitation
- Decision making
- Leadership development
Hobbies and Interests
- Watching F1
- Car shows
- Bowling
- Visiting the cinema
- Eating out
Timeline
Customer Services Manager
IKEA
12.2023 - Current
Team Leader
IKEA
07.2022 - 12.2023
Duty Responsible
IKEA
04.2018 - 07.2022
Customer Services Co Worker
IKEA
08.2015 - 04.2018
lifetime apprenteship - retail team leader, different learning styles, How to coach and learning different leadership styles
BTEC - Travel And Tourism
ITCHEN COLLEGE
gcse - Maths, Science, English
sholing girls school