JORDAN DIAS
Milton Keynes
Summary
I am a hard working, productive, results driven individual with a strong work ethic, striving for excellency in all facets of a role. I am determined to learn and exceed both personal and professional goals and aspirations, whilst committed to building my skill set both inside and outside of the professional environment . A consistent over achiever with a strong sense of personal accountability I pride myself in championing great leadership and teamwork, which has been developed in my various leadership roles over the years, however I am comfortable working independently and use initiative in managing my own workload. I have strong experience in data entry and analysis including an intermediate level of Microsoft Excel knowledge, with the ability to both understand and analyze data with strong problem solving skills. Despite much of my recent professional experience being data driven, my previous experience in the suit and tailoring industry as well as my academic experience have given me a passion for creativity and a keen eye for detail, with drawing being one of my key hobbies outside of work.
Overview
10
10
years of professional experience
Work history
Metering Services Analyst
IMServ Europe LTD
Milton Keynes
2023.03 - Current
- Maintain a strong knowledge base of SMETS2 Metering Systems keeping up to date with changes in SMETS2 Hardware and Software
- Entry and analysis of data provided by customers in a timely and accurate manner
- Processing of data across multiple different channels within the utilities industry
- Obtaining and managing data and information provided by Technicians during Site Visits through channels such as Telephone and Email
- Processing and responding to energy supplier queries within SLA times
- Adapt to changes within a dynamic industry and action process changes in a quick and effective manner
- Liaise with multiple different departments across the business to ensure all tasks were completed according to company standards.
Supervisor
Milano Couture
Milton Keynes
2021.06 - 2023.03
- Support the store manager/assistant manager and deputise both roles in their absence
- Ensure the team delivers consistent and exceptional standards of customer service, whilst achieving the needs of the business
- Delivering passion for customer service, assisting the customer in the most effective way possible ensuring customers leave satisfied
- Consistently delivered on personal and store sales targets, being personally recognised by company directors
- Understanding and communicating; daily, weekly and monthly sales targets to team members effectively and driving results to achieve targets
- Providing training sessions for both new and current staff in an effective, fun and informative way
- Completed daily and weekly Health and Safety checks to ensure smooth and safe running of the store
- Executing loss prevention guidelines set by the company, which include cash handling, correct processing of refunds, minimizing stock loss and following the correct delivery procedures
- Ensuring that administration standards were kept to an exceptional level
- Implementation of effective stock management practices.
Senior Sales Associate
GAP Retail
Milton Keynes
2019.01 - 2021.04
- Assist the management team with the day to day running of the store, driving sales and profitability within the business
- Keyholding including opening and closing the store
- Training staff
- Correct cash handling including cashing up and fraud detection
- Executing correct opening and closing practices
- Implementing company Loss Prevention Policies
- Adhering to company stock audit compliance policies
- Delivering high standards of customer service.
Customer Relations Expert
Policy Expert
Milton Keynes
2018.11 - 2019.01
- Customer Relations Expert, in a telephone based role, within the Renewals team
- Handling a objections from customers and converting them into a buying a policy, whilst maintaining impeccable customer service, providing the customer journey best suited to that individual's needs
- Achieving and exceeding my personal and business targets
- Strictly adhering to guidelines that regulate the Insurance and Financial sectors
- Inputting and updating customer information into the system, maintaining a high standard of attention to detail
- Managing my own time effectively to ensure deadlines and targets are hit.
Sales Manager
T.M Lewin & Sons
Milton Keynes
2018.06 - 2018.11
- Deputise the role of Store Manager in their absence
- Championing driving sales and profitability within the business
- Showing a strong passion for customer service, assisting the customer in the most effective way possible ensuring customers leave happy and with an item in their bags
- Personal Sales figures consistently exceeded company targets and several times during my year with T.M Lewin I have been recognised as a top salesman for my region
- Personally recognised by the company CEO for my efforts within the business
- To understand and communicate effectively; daily, weekly and monthly sales targets and driving results from those targets
- Provide training for both new and current staff in an effective, fun and informative way
- I maintained essential HR policies, such as Payroll, Absence and Disciplinary measures.
Store Supervisor
T.M Lewin & Sons
Milton Keynes
2017.06 - 2018.06
- Support the store manager/assistant manager and deputising both roles in their absence
- Ensure the team delivers consistent and exceptional standards of customer service.
Senior Sales Associate
GAP Retail
Milton Keynes
2015.08 - 2017.06
- Assist the management team with the day to day running of the store, driving sales and profitability within the business
- Keyholding including opening and closing the store
- Training staff
- Correct cash handling including cashing up and fraud detection
- Implementing company Loss Prevention Policies
- Adhering to company stock audit compliance policies
- Delivering high standards of customer service.
Sales Associate
GAP Retail
Milton Keynes
2014.08 - 2015.08
- Delivering high standards of customer service
- Correct cash handling including cashing up and fraud detection
- Processing deliveries
- Adhering to company stock audit compliance policies
- Replenishment.
Education
Foundation Year -
University of Bedfordshire
2022.12 -
BTEC Level 2 First Diploma in Art and Design (Equivalent to 4 GCSEs at Grade C) - undefined
Milton Keynes College
2012.07 -
Level 2 Functional Skills in Maths - undefined
InTraining Employability
2014.06 -
Level 2 Functional Skills in English - undefined
InTraining Employability
2014.06 -
Level 1 BTEC Diploma in Information, Communication Technology - undefined
InTraining Employability
2014.06 -
Skills
- Strong IT Skills (Microsoft Office, PC Building)
- Strong Telephone Manner
- Strong Writing and Communication skills
- Data Entry
- Data Analysis
- Process Improvement
- Impeccable Customer Service
- Strong Teamwork and Leadership
- 4 Years Sales Experience
- Competent illustrator
References
Available on request
Timeline
Metering Services Analyst
IMServ Europe LTD
2023.03 - Current
Foundation Year -
University of Bedfordshire
2022.12 -
Supervisor
Milano Couture
2021.06 - 2023.03
Senior Sales Associate
GAP Retail
2019.01 - 2021.04
Customer Relations Expert
Policy Expert
2018.11 - 2019.01
Sales Manager
T.M Lewin & Sons
2018.06 - 2018.11
Store Supervisor
T.M Lewin & Sons
2017.06 - 2018.06
Senior Sales Associate
GAP Retail
2015.08 - 2017.06
Sales Associate
GAP Retail
2014.08 - 2015.08
Level 2 Functional Skills in Maths - undefined
InTraining Employability
2014.06 -
Level 2 Functional Skills in English - undefined
InTraining Employability
2014.06 -
Level 1 BTEC Diploma in Information, Communication Technology - undefined
InTraining Employability
2014.06 -
BTEC Level 2 First Diploma in Art and Design (Equivalent to 4 GCSEs at Grade C) - undefined
Milton Keynes College
2012.07 -