Jordan Carpenter-Ford

• Running day to day operations. Making quick decisions in a busy city center bar and nightclub.
• Collaborated with team members to ensure smooth operations during busy hours.
• Managing a team of 3 - 5 people during busy weekend nights.
• Secured the bar by completing closing procedures, including cashing up and cleaning. Keyholding. Debriefing.
• Tending the pub solo during the week.
• Monitored and enforced licensing laws to uphold safety and legality in service.
• Holding a personal licence and first aid training.
• Conflict resolution and deescalation.
• Training new staff.
• Assisting management in fiscal decisions.
• Regular cleaning, deep cleaning, electrical and sound system maintenance. Minor plumbing maintenance. 2 hrs cleaning solo at the end of each shift.
• Running of events. Promoting of events.

I started this job as a barman, but after acting as an unofficial supervisor for some time, I gained the promotion. In this job I am a jack of all trades. I clean to a very high standard, do maintenance, resolve conflicts, run events, cash up, serving customers only makes up twenty percent of the duties. I have learnt many valuable skills, and gained an enormous sense of responsibility from this position which can be transferred into my future career.

In this position teamwork and communication are essential. The area behind the bar is very small; the bar is dark and the music can be very loud. Because of this our team has developed excellent communication skills. Using gestures in lieu of speaking, communicating succinctly, spatial awareness. We all have a very deeply forged sense of teamwork.

• Managing society finances as part of a registered charity.
• Money in/out forms.
• Keeping inventory of a vast number of props, equipment, costumes, etc.
• Purchasing equipment, props, costumes, etc for workshops and productions.
• Attending weekly committee meetings and giving monthly fiscal reports.
• Working with other committee members in a society with a large number of members.

This was a volunteer role. While studying at Abertay I became deeply involved in the SAL Drama Society. A long running society with a goal of getting students -who might never have otherwise had the chance- involved in drama and theatre. I performed in, and directed multiple plays during my time there. I was elected by a vote of membership to the committee.

• Contacting other societies and external organisations to arrange events.
• Acting as a representative of the LGBT+ community at Abertay.
• Resolving conflicts that emerged between students within the society.
• Encouraging a safe and respectful environment for the LGBT+ community at Abertay.
• Running social events. Managing the needs of our members.
• Training future committee members.
• Attending weekly committee meetings.
• Working with other committee members.

This was a volunteer role. As well as being the Treasurer of SAL Drama, I also acted as the Vice President of the Abertay LGBT Society (Abergays). I was also voted into this position.

• Maintaining a clean and organised kitchen in alignment with food hygiene standards.
• Preparing ingredients.
• Plating up dishes.

At this position I worked in a small kitchen as part of a day centre for the elderly. Many of our clients had special dietary needs which I had to work with the chef to ensure were followed through the entire food preparation process. Being a small kitchen, meant we had to have excellent teamworking and communication skills.

• Resolving customer requests.
• Making decisions based on the customer's needs.
• Advising customers.
• Listening and understanding customer requests.
• Understanding the needs of offering relevant advice to differently abled people.
• Understanding and using railway shorthand.

At this position I worked in a large call centre in a department that handled assisted travel requests for National Rail. Customers who face accessibility or mobility issues would call us in advance of travel to arrange for assistance when boarding and alighting trains, and for transport around railway stations.