Jones Junior Darko
Edinburgh,UK
Summary
Cloud and infrastructure-focused IT professional with experience supporting enterprise systems across Windows, Linux, and Microsoft 365 environments. Skilled in cloud support, systems administration, identity and access management, endpoint support, service operations, and infrastructure troubleshooting. Hands-on exposure to Microsoft Azure, AWS, Windows Server, Active Directory, Microsoft 365, and enterprise support environments. Strong track record in improving service reliability, supporting business-critical platforms, resolving incidents, and producing clear technical documentation. Brings a practical support-led foundation for cloud operations, platform administration, and modern infrastructure roles.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Computing Officer / IT Support Engineer
University Of Edinburgh-Information Services
Edinburgh, United Kingdom
2025.03 - 2026.03
- Deliver onsite and remote IT support across a multi-department enterprise environment, supporting over 400 staff and visitors.
- Resolve escalated technical issues through structured troubleshooting in collaboration with central IT and infrastructure teams.
- Build, configure, and support Windows and macOS endpoints, ensuring secure deployment and lifecycle management.
- Support Microsoft 365 services, including Outlook recovery, mailbox reconfiguration, and productivity-related issues.
- Conduct operating system upgrade projects, including readiness assessments, migration activities, and post-deployment validation.
- Manage incidents and service requests through ITSM processes, consistently meeting SLA targets.
- Work with infrastructure and security teams to identify root causes and improve service quality.
- Produce technical documentation and user support guidance to improve operational consistency.
Infrastructure Deployment Engineer (Part-Time/Consulting)
Alpha-One Plus Ltd
Edinburgh
2025.02 - 2026.03
- Designed and deployed centralised infrastructure environment hosting six or more business-critical IT services.
- Provided ongoing consultancy and infrastructure support for 40–60 users, ensuring service continuity and platform stability.
- Led optimisation of core infrastructure services, achieving over 99.9% service availability through proactive monitoring and service improvement.
- Acted as primary escalation point for infrastructure incidents, resolving complex issues promptly and restoring service operations.
- Introduced IT governance, access control, and documentation processes aligned with audit and compliance standards.
- Supported service environment aligned with modern cloud and infrastructure principles, including reliability, access control, and operational resilience
HPC Systems Administrator
EPCC/ ACF – University of Edinburgh
Edinburgh
2023.07 - 2024.11
- Supported enterprise-scale supercomputing environments including ARCHER2 with 5,634 compute nodes.
- Delivered advanced operational support across large-scale compute, storage, and networked systems in a production environment.
- Acted as technical escalation point for complex incidents affecting production services and platform availability.
- Collaborated with multidisciplinary teams to identify root causes, restore services, and improve reliability.
- Maintained technical documentation and incident procedures using Git-based workflows.
- Maintained service reliability in a 24/7 high-availability environment.
System administrator
Denzel Logistics Ltd
Accra
2019.07 - 2022.08
- Administered business-critical IT systems supporting logistics, vessel hiring, bunkering coordination, and crude oil export operations for 25–40 users.
- Maintained 24/7 availability of core systems, minimising downtime and protecting operational continuity.
- Conducted regular audits across endpoints and server environments, strengthening compliance and access control.
- Designed disaster recovery and business continuity plans to improve resilience during outages.
- Executed server upgrades within maintenance windows, achieving minimal operational disruption.
- Managed user access for operations, finance, and logistics teams to secure sensitive information.
IT Operations Support Officer
Stanbic Bank
Accra, Ghana
2015.03 - 2019.07
- Delivered IT operations and end-user support within a highly regulated financial services environment, adhering to strict security, access control, and audit requirements.
- Supported Windows desktop systems, user access, and core business applications for more than 200 internal users.
- Provided hands-on troubleshooting for authentication, access, and application issues, escalating complex incidents in line with operational procedures.
- Logged, prioritised, and tracked incidents and service requests through service desk systems, consistently meeting response and resolution targets.
- Recognised for reliability, professionalism, and service excellence in a high-accountability environment.
Education
MSc - Cybersecurity
University of Glasgow
Glasgow, UK, Scotland 2022.08 - 2023.09
Bachelor of Arts - Economics Major
University of Cape Coast
Ghana 2011.09 - 2015.05
Skills
Cloud Platforms: Microsoft Azure, AWS, Microsoft 365, Microsoft Entra ID
Infrastructure & Identity: Windows Server, Active Directory, RBAC, user access management, identity and access management
Systems Support: Windows 10/11, macOS, Linux, endpoint lifecycle management, OS deployment, patching, upgrades
Virtualisation & Platforms: VMware vSphere, Citrix Director
Operations & Service Management: ServiceNow, incident management, change management, problem management, SLA-driven support, root cause analysis
Security, Resilience & Documentation: Backup awareness, disaster recovery support, audit support, security best practices, SOPs, technical documentation, Git, GitLab
Data & Tooling: SQL, database querying, backend data validation, Ansible, Terraform, Docker, Kubernetes
Certification
- Red Hat Certified System Administrator (RHCSA)
- Microsoft Certified: Azure Administrator Associate
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- ITIL 4 Foundation
LANGUAGES
English
Accomplishments
Revived Decommissioned Supercomputer (FULHAME): Reconfigured and restored a Tier 2 HPC system comprising 64 CPU nodes, enabling users to resume development workloads and improving resource utilisation.
Supported ARCHER2 Production Operations: Contributed to operational support for one of the UK’s flagship supercomputing environments, helping maintain availability across large-scale compute, storage, and network systems.
Led Systems Documentation & SOP Programme: Spearheaded the creation of a comprehensive SOP for the systems team, standardising workflows and improving operational consistency across multiple projects.
Timeline
Computing Officer / IT Support Engineer
University Of Edinburgh-Information Services
2025.03 - 2026.03
Infrastructure Deployment Engineer (Part-Time/Consulting)
Alpha-One Plus Ltd
2025.02 - 2026.03
HPC Systems Administrator
EPCC/ ACF – University of Edinburgh
2023.07 - 2024.11
MSc - Cybersecurity
University of Glasgow
2022.08 - 2023.09
System administrator
Denzel Logistics Ltd
2019.07 - 2022.08
IT Operations Support Officer
Stanbic Bank
2015.03 - 2019.07
Bachelor of Arts - Economics Major
University of Cape Coast
2011.09 - 2015.05