Jonathan Wicks
Chelmsford,Essex
Summary
I am a self-motivated individual who thrives on taking initiative and achieving goals independently. At the same time, I excel in collaborative environments and work effectively within teams to achieve shared goals.
Having worked as a Cinema host and Barista the last several years I'm confident in my ability to provide friendly customer service to guests and effectively completing tasks in the time required.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Cinema host
ODEON Cinemas
Chelmsford, Essex
10.2019 - 01.2025
- Helped create a welcoming atmosphere through friendly interaction with patrons.
- Managed ticket sales to ensure smooth entry of patrons.
- Handled cash transactions at the box office, maintaining accuracy and efficiency.
- Facilitated smooth crowd movement during busy periods by offering clear directions.
- Supported positive guest experiences by delivering friendly welcomes and quiet theatre environment.
Barista
ODEON Cinemas
Chelmsford, Essex
08.2022 - 01.2025
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Built friendly relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained cleanliness of the café area whilst preparing orders.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Collaborated with team members during busy periods improving workflow efficiency.
Education
BCS Level 2 ECDL Certificate - IT Application Skills
Chelmsford College
Chelmsford, Essex 01.2015 - 01.2017
Level 1 Diploma - Exploring the Creative Arts and Media Sectors
Chelmsford College
01.2015 - 01.2017
Level 2 Diploma - Creative Media Production and Technology
Chelmsford College
01.2015 - 01.2017
Level 3 Diploma - Creative Media Production (Interactive Media)
South Essex College
Southend-on-Sea 01.2017 - 01.2019
Skills
- Customer Service
- Team player
- Barista training
- Till management
- Allergen awareness
- Up-selling
- Warm personality
- Organized
Affiliations
- Drawing
- Miniature painting
- Weekly board game nights with friends
- Concerts/Music
References
References available upon request.
Timeline
Barista
ODEON Cinemas
08.2022 - 01.2025
Cinema host
ODEON Cinemas
10.2019 - 01.2025
Level 3 Diploma - Creative Media Production (Interactive Media)
South Essex College
01.2017 - 01.2019
BCS Level 2 ECDL Certificate - IT Application Skills
Chelmsford College
01.2015 - 01.2017
Level 1 Diploma - Exploring the Creative Arts and Media Sectors
Chelmsford College
01.2015 - 01.2017
Level 2 Diploma - Creative Media Production and Technology
Chelmsford College
01.2015 - 01.2017
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