Joseph Kelly
Taunton,Somerset
Summary
I'm a dedicated professional with a strong passion for film and customer satisfaction, demonstrating fantastic customer service skills and extensive film knowledge within my role as a Cinema Host. I am Proficient in POS software and Microsoft Office, with a proven track record in short film direction and production. I have a keen eye for detail and I am a strong team member, committed to delivering exceptional results at all times.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Cinema Host
Odeon Cinemas Group
Taunton, Somerset
09.2021 - Current
- Provided excellent customer service for enhanced cinematic experience.
- Assisted customers with seating arrangements for optimal viewing pleasure.
- Facilitated smooth crowd movement during busy periods by offering clear directions.
- Managed ticket sales to ensure smooth entry of guests.
- Responded to customer queries, ensuring satisfaction.
- Provided a warm atmosphere for guests, ensuring eye contact, smile and verbal greeting with every transaction.
- Collaborated with team members for effective operation of the Cinema.
- Maintained cleanliness in cinema areas by regular sweeping and tidying.
- Undertook stock management duties in the concession stand, ensuring ample supply of snacks and drinks.
- Handled cash transactions at the box office, maintaining accuracy and efficiency.
Education
Extended Diploma - Media Studies
Richard Huish College
Taunton, Somerset 09.2022 - 05.2024
Skills
- Superior customer service
- Film knowledge
- POS software knowledge
- Short film direction
- Strict attention to detail
- Short film production
- Microsoft Office
- Strong team member
- Passion for customer satisfaction
- Passion for film
Timeline
Extended Diploma - Media Studies
Richard Huish College
09.2022 - 05.2024
Cinema Host
Odeon Cinemas Group
09.2021 - Current
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