Jonathan Vasconcelos
London,ENG
Summary
Dedicated professional with a strong background in customer service and client relations, known for punctuality and exceptional verbal and written communication skills. Proficient in document control, Microsoft Office mastery, and adept at multitasking with a keen ability to memorise and recall information. Experienced in VIP guest experience, public area safety checks, crowd control strategies, and maintaining cleanliness and neatness. Committed to active listening, alertness, awareness, and delivering high-quality service. Career goal: To leverage skills in a dynamic environment that values flexibility and excellence in customer interactions.
Overview
10
10
years of professional experience
Work history
cellar stock controller
delfont mackintosh theatres
London, City of Westminster
04.2023 - 05.2025
- Scheduled timely delivery of products to ensure steady flow within the supply chain cycle, reducing potential disruptions.
- Maintained excellent supplier relationships for smooth operations and consistent deliveries.
- Regularly updated inventory records, maintaining accuracy throughout the entire supply chain process.
- Streamlined processes through the use of modern inventory management software tools.
Front of house team member
delfont mackintosh theatres
London, City of Westminster
12.2021 - Current
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Enhanced guest experience with a friendly and helpful attitude.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Night Receptionist
holiday inn
London, Barnet
05.2020 - 02.2021
- Managed clerical needs of company employees, including copying, faxing, and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Sales Assistant
JD sports
London , Barnet
04.2021 - 12.2021
- Managed efficiently till operations, including scanning items, processing payments, and issuing receipts.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Assisted with cleaning duties to maintain high standards in-store presentation and hygiene.
- Maintained detailed understanding of current sport fashion trends to expertly guide customer purchases.
Restaurant Supervisor
Holiday Inn
London , Barnet
01.2019 - 02.2021
- Trained staff in Micros POS system.
- Led a team of 5 to 6 staff.
- Interacted positively with customers while promoting hotel facilities and services.
- Reconciled cash and credit card transactions to maintain accurate records.
Barista / bartender
Holiday Inn
London, Barnet
12.2018 - 02.2021
- Performed closing duties including cleaning, sanitizing, and replenishing.
- Balanced tills, accurately handled cash, processed credit card payment batches, and prepared bank deposits.
- Devised unique events and special promotions to drive sales.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Served individually made coffee drinks to over 50 customers daily.
Waiter
holiday inn
London, Barnet
04.2016 - 12.2020
- Assisted guests with making menu choices in an informative and helpful fashion.
- Resolved complaints from guests by listening to issues and notifying the restaurant manager.
- Provided friendly and courteous service to all guests.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
Education
GCSE -
Whitefield School
Londoncare certificate standard 1 to 15 - Medical Care
Barnet South gate
LondonSkills
- Punctual
- Document control
- Verbal and written communication
- Clean and neat
- VIP guest experience
- Flexible
- Multi-tasking strength
- Memorization and recall
- Customer service
- Customer/Client relations
- Active listening
- Alertness and awareness
- Public area safety checks
- Crowd control strategies
- Microsoft office mastery
Timeline
cellar stock controller
delfont mackintosh theatres
04.2023 - 05.2025
Front of house team member
delfont mackintosh theatres
12.2021 - Current
Sales Assistant
JD sports
04.2021 - 12.2021
Night Receptionist
holiday inn
05.2020 - 02.2021
Restaurant Supervisor
Holiday Inn
01.2019 - 02.2021
Barista / bartender
Holiday Inn
12.2018 - 02.2021
Waiter
holiday inn
04.2016 - 12.2020
care certificate standard 1 to 15 - Medical Care
Barnet South gate
GCSE -
Whitefield School