Jonathan olaleye
London, Greater London
Summary
Highly organised and detail-oriented professional with over six years of experience supporting operations within financial services and regulated environments. Experienced in stakeholder coordination, diary management, report preparation, and handling confidential information with discretion. Proven ability to manage competing priorities, communicate effectively at all levels, and ensure smooth day-to-day administrative operations. Seeking to leverage strong organisational and communication skills to provide high-quality executive support within a fast-paced banking environment.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Trading Account Manager
Fortrade
Watford
07.2025 - 02.2026
- Oversaw multiple client accounts, ensuring timely service delivery and client satisfaction.
- Resolved complex client queries, enhancing customer satisfaction and supporting retention efforts.
- Maintained structured documentation and organised account records.
- Coordinated appointments and schedules, maximising operational efficiency.
- Assisted with operational planning and supported colleagues during peak periods.
Account manager
Zero Mileage
London
01.2024 - 01.2025
- Oversaw multiple client accounts, achieving on-time service delivery.
- Resolved complex client queries, improving customer satisfaction and retention.
- Maintained structured documentation and organised account records, supporting streamlined communication.
- Coordinated appointments and schedules, enhancing overall operational efficiency.
Patient Services Coordinator
NHS Foundation Trust
London
09.2023 - 12.2023
- Managed high volumes of inbound calls and correspondence, ensuring customer satisfaction through professional and efficient service.
- Handled complaints and sensitive matters with discretion and empathy, fostering trust and loyalty among customers.
- Prioritised urgent matters to maintain workflow.
- Prepared operational reports and maintained accurate records to support informed decision-making and operational improvements.
Software Engineer Intern
IN4
12.2022 - 03.2023
- Shadowed team members to learn new tasks and how to appropriately handle technical issues.
- Analyzed source code to identify functionality issues.
- Brainstormed with engineering team to determine appropriate code testing processes.
- Tested new applications for usability and adherence to code plan.
- Developed reports using SQL server reporting services.
- Worked with developers to identify and remove software bugs.
- Documented technical workflows and knowledge to educate newly hired employees.
Senior account manager
Begenio
11.2021 - 05.2022
- Coordinated client meetings and presentations for senior stakeholders.
- Managed CRM systems to track pipelines, prioritise leads, and maintain organised records.
- Negotiated contracts and prepared documentation for high-value deals.
- Maintained structured follow-ups to ensure smooth client onboarding and retention.
Technical Support Project Coordinator
HCL Technologies (Barclays)
London
10.2019 - 04.2021
- Managed stakeholder communication to align technical teams with business user needs.
- Coordinated technical support activities to enhance service delivery within Barclays’ operational environment.
- Scheduled meetings, tracked actions, and ensured timely follow-ups to maintain project momentum.
- Prepared reports and status updates for senior management.
- Maintained documentation, risk logs, and project tracking systems.
- Prioritised urgent technical issues and escalated where necessary.
- Processed sensitive operational and financial data according to compliance standards.
Senior Sales Executive
British Telecom
05.2019 - 10.2019
- Help promote the company
- Coordinate with hiring managers to identify staffing needs and candidate selection criteria
- Source applicants through online channels, such as LinkedIn and other
- Create job descriptions and interview questions that reflect the requirements for each position
- Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
- Organize and attend job fairs and recruitment events to build a strong candidate pipeline
- Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders
Client Services Associate
Royal bank of Scotland
10.2018 - 05.2019
- Handled high volumes of client communications via telephone and email, ensuring timely responses and resolution of inquiries.
- Coordinated with internal departments to facilitate seamless service delivery and enhance client experience.
- Prioritised urgent client matters and escalated as needed.
- Logged and tracked customer cases using internal systems.
- Maintained accurate and confidential financial records in compliance with banking regulations.
Education
GCSEs -
ST PAULS ACADEMY
Diploma of Higher Education - Business Economics
London MET University
A-Levels - BTEC LEVEL 3 DIPLOMA
Westham FC
Skills
- Diary & Calendar Management
- Executive & Administrative Support
- Stakeholder Coordination
- Meeting Scheduling & Preparation
- Confidential Information Handling
- Report & Document Preparation
- MS Office (Outlook, Excel, Word, PowerPoint)
- Time Management & Prioritisation
Custom
References available upon request.
Personal Information
Certification
PRINCE2 Foundation
GDPR & Data Protection Awareness Certificate
FCA Regulatory Awareness Training
AML & Counter-Terrorist Financing
Timeline
Trading Account Manager
Fortrade
07.2025 - 02.2026
Account manager
Zero Mileage
01.2024 - 01.2025
Patient Services Coordinator
NHS Foundation Trust
09.2023 - 12.2023
Software Engineer Intern
IN4
12.2022 - 03.2023
Senior account manager
Begenio
11.2021 - 05.2022
Technical Support Project Coordinator
HCL Technologies (Barclays)
10.2019 - 04.2021
Senior Sales Executive
British Telecom
05.2019 - 10.2019
Client Services Associate
Royal bank of Scotland
10.2018 - 05.2019
Diploma of Higher Education - Business Economics
London MET University
A-Levels - BTEC LEVEL 3 DIPLOMA
Westham FC
GCSEs -
ST PAULS ACADEMY