Jonathan Murlis-Ratcliffe
Gosport,Hampshire
Summary
Experienced Security Operative with excellent problem and conflict resolution skills, offering more than a decade of experience in the Security industry. Knowledgeable in delivering outstanding customer and staff satisfaction.
Possessing significant experience in security management and risk assessment. Capable of enhancing security procedures and ensuring compliance with all relevant regulations. Specialised in implementing innovative security solutions, creating safe environments, and minimising potential threats.
Willing to relocate
.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Security officer
Mitie Security
Gosport, Hampshire
05.2023 - Current
- Upheld strict access controls for ensuring building security.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Coordinated with other officers on shift changes smoothly and effectively.
- Trained colleagues on new technologies introduced by the company.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Filled in Supervisor duties when Supervisor was absent.
Door Supervisor
Fareham Social Club
Fareham, Hampshire
03.2023 - 05.2023
- Demonstrated assertiveness and confidence to facilitate prompt resolution of pressurised situations.
- Monitored venue grounds and adjacent areas to proactively detect risks.
- Eliminated unauthorised access, performing thorough identification checks to grant entrance.
- Welcoming guests and members to the club and providing assistance.
Business Development Manager / Security Officer
ADP Security Systems Ltd
Petersfield, Hampshire
11.2021 - 05.2023
- Leveraged product knowledge to achieve revenue goals and retain clients.
- Attended prominent industry trade shows, exhibitions and events across the south of UK.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Analysed customer data and campaign performance to drive improvements.
- Advised on marketing strategy with strong industry knowledge.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Responded promptly to enquiries from clients and staff via email or phone
- Increased social media attention from an average of 30 views across all platforms to 250 views across all platforms since November 2021.
- Filled Security Officer duties in case of annual leave and absents.
Operations Supervisor
ADP Security Systems Ltd
Petersfield, Hampshire
09.2014 - 01.2021
- Achieving exceptional services to our customers by providing knowledge and explanation of services we were delivering.
- CCTV Monitoring, have prevented several incidents at our clients property/business. For example, a person trespassed on one of our client's properties and by reacting to this with using the tannoy system, the perpetrator fled the scene and caught on CCTV
- Keeping a positive environment which in turn has lead to a low turnover of staff
- Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise business records.
- Developed and deepened relationships with customers, suppliers and partners.
- Strategically scheduled and managed 10+ staff members, maintaining high-performing business operations.
Delivery Driver
Domino's Pizza
Petersfield, Hampshire
04.2014 - 09.2014
Assistant Kitchen Manager
Milkwood Care Ltd
Liss, Hampshire
07.2013 - 05.2014
Chef/Runner
Greene King PLC
Liphook, Hampshire
04.2011 - 06.2013
Education
Digital Marketing - Digital Marketing
Udemy
Online11-2021
NVQ Level 2 - Catering & Hospitality
Southdowns College
Waterlooville, Hampshire07-2010
NVQ Level 1 - Catering & Hospitality
Southdowns College
Waterlooville, Hampshire07-2009
Skills
- Customer Service
- Microsoft Office
- Training and mentoring
- Roster management
- Alertness and awareness
Certification
- SIA License
- Udemy Digital Marketing
- First Aid at work
Interests
- Muay Thai, I have competed across the south of England and trained in Thailand with the some of the top Muay Thai Fighters in the world. I started coaching for over a year, however reverted back to training and competing.
- Gym/Exercise. Along with the Muay Thai, I like going to the gym to stay healthy and strong.
- Science. I am a fan of Science like Astrophysics, planetary history and natural science. I have studied much of how the world and universe works in my spare time
- Football. I am passionate about football, supporting my team and playing for a Sunday League team
References
References available upon request.
Timeline
Security officer
Mitie Security
05.2023 - Current
Door Supervisor
Fareham Social Club
03.2023 - 05.2023
Business Development Manager / Security Officer
ADP Security Systems Ltd
11.2021 - 05.2023
Operations Supervisor
ADP Security Systems Ltd
09.2014 - 01.2021
Delivery Driver
Domino's Pizza
04.2014 - 09.2014
Assistant Kitchen Manager
Milkwood Care Ltd
07.2013 - 05.2014
Chef/Runner
Greene King PLC
04.2011 - 06.2013
Digital Marketing - Digital Marketing
Udemy
NVQ Level 2 - Catering & Hospitality
Southdowns College
NVQ Level 1 - Catering & Hospitality
Southdowns College