Jona Tavares
Summary
CIPD Level 5 qualified HR professional with strong experience across the full employee lifecycle, including employee relations, absence management, recruitment, and HR operations. Experienced in supporting disciplinary and grievance processes, advising on HR policies, and working closely with managers to ensure consistent and compliant people practices.
Overview
9
9
years of professional experience
Work history
HR / People and Culture Coordinator
LPPA
2023.08 - 2026.04
- Acted as the first point of contact for HR enquiries.
- Provided advice and guidance to employees and managers on HR policies, procedures, absence management, and disciplinary processes.
- Support the full recruitment cycle, contracts, and managing onboarding documentation.
- Administered the employee lifecycle (new starters, leavers, promotions, transfers), ensuring all processes were compliant with policy and employment law.
- Managed the background checks via third-party platforms, ensuring a smooth new-joiner experience.
- Conducted exit interviews and analysed leaver data to identify trends and propose improvements to employee retention.
- Supported at disciplinary, grievance, and appeal hearings and issued respective letters (invitations, outcomes) in line with employment law.
- Tracked absence, holiday, and sickness patterns; supported managers with return-to-work interviews and occupational health referrals.
- Produced regular HR reports and responded to ad hoc requests, contributing to data-driven HR decision-making.
- Maintained accurate HR records and systems (HRIS, LMS, benefits platform), ensuring data integrity and compliance.
- Updated HR policies and intranet content, including organisational charts, to ensure employees have access to up-to-date information.
- Collaborated with managers and other departments to resolve issues, mediate conflicts, manage absence, and improve employee experience.
- Identified and implemented process improvements to streamline HR services and enhance candidate/employee engagement.
HR Administrator
Horizon Parking Ltd
2022.10 - 2026.04
- Provide day-to-day HR administrative support to the wider HR team, managers, and employees.
- Maintain accurate and confidential employee records across HR systems.
- Draft and issue employment contracts, job offers, variation and promotion letters, and other contractual changes.
- Ensured compliance of screening checks.
- Administer all HR lifecycle processes including new starters, leavers, probationary periods, absence management, and company car allocation.
- Manage holiday and sickness records and provide guidance to managers.
- Assist payroll by providing accurate employee information for salary changes, deductions, and benefits.
- Support employee relations activity by preparing letters of concern, disciplinary correspondence, and absence notifications.
- Took meeting minutes for HR meetings, disciplinary hearings, and performance management discussions.
- Process reference requests from external employers in a timely manner.
- Regularly liaise with managers and department heads to disseminate HR information and provide advice on policies and procedures.
- Contributed to HR policy updates and supported continuous improvement of HR processes to enhance efficiency.
Exit Coordinator/Operations Officer
SBG
2017.10 - 2026.04
- Work as part of a multi-functional, cross-skilled team to deliver high-quality operational support to the wider business.
- Manage multiple departmental inboxes, ensuring timely responses to enquiries from internal teams, providers, and lenders.
- Liaise with external service providers, internal departments, and legal/risk teams regarding disciplinary actions, suspensions, terminations, and compliance issues for network advisors and firms.
- Support leaving firms through the exit process by advising requirements, fees, file matching, and compulsory compliance documentation.
- Conduct exit interviews and ensured all feedback was accurately recorded and shared with relevant stakeholders.
- Process dismissal, suspension, disciplinary, and transfer-of-business documentation in line with company policy and regulatory standards.
- Produce quality audits on operational tasks to ensure adherence to processes and identify improvement opportunities.
- Ensure accurate commission release and completion of administrative tasks within agreed SLAs.
- Retrieve and analyse data across multiple operational systems to support decision-making and reporting.
- Produce performance reports on advisor journeys, retention training levels, and implement tailored training plans.
- Trained and supported new employees, coaching them until fully operational and independent.
- Allocate and monitor team tasks to ensure efficiency and timely delivery of work.
- Complete ongoing maintenance for network firms, ensuring compliance with security protocols and reporting any breaches.
- Process reference requests accurately and within SLA.
- Maintain accurate records.
Education
Bachelor Of Science - Psychology
CIPD Level 5 Diploma - Human Resources Management
SVS Security and Vetting Solutions - BS7858:2019 Security Screening Training
Skills
- Employee relations support
- Absence and attendance management
- Disciplinary and grievance processes
- HR policy guidance
- Recruitment and onboarding
- HR systems and data management
- Stakeholder communication
- Confidential data handling
- Process improvement
- My HRToolkit
- Advanced
- Cezanne
- Dynamic 365
- Salesforce
- Word
- Excel
- Outlook
- PowerPoint
- SharePoint
- Skype
- Teams
Timeline
HR / People and Culture Coordinator
LPPA
2023.08 - 2026.04
HR Administrator
Horizon Parking Ltd
2022.10 - 2026.04
Exit Coordinator/Operations Officer
SBG
2017.10 - 2026.04