Faith Biglin

Administration function for 4 UK offices and employees based in Vietnam, South Africa, Slovenia, France, Latvia and Argentina. Approximately 500 UK employees and 40 Non UK employees.

• Manage HR inbox, responding to employee and manager queries on policies, benefits, payroll, and general HR matters
• Process contractual changes including salary increases, promotions, bonuses, and amendments
• Produce employment documentation (references, confirmation letters) in line with GDPR
• Maintain accurate employee records within HRIS and ensure data integrity
• Coordinate end‑to‑end onboarding for UK and international employees
• Draft and issue contracts, complete pre-employment checks (RTW, DBS, references)
• Deliver inductions and ensure new starter readiness with IT and managers
• Upload benefits, maintain HRIS data, and track onboarding completion
• Manage employee exits including resignation documentation and final calculations
• Conduct exit interviews and capture feedback
• Ensure completion of offboarding processes and equipment return

• Monitor probation periods and liaise with managers on outcomes
• Track referrals, long service awards, and employee milestones

• Collate and validate payroll changes (starters, leavers, amendments)
• Monitor sickness absence and support absence management processes
• Administer benefits including Gymflex, cycle to work scheme, working abroad requests.
• Provide data for benefit renewals and payroll audits

• Lead preparation for internal and external ISO audits
• Ensure full audit compliance across employee documentation
• Conduct regular data audits and reporting for leadership teams
• Manage monthly, quarterly, and annual compliance activities (Floquast)

• Support ER cases, escalating where appropriate and advising on process
• Process flexible working, sabbaticals, and work abroad requests
• Provide administrative support for disciplinary, grievance, and redundancy processes

• Track global mandatory training and report completion rates
• Manage training requests and agreements

• Create employee communications, newsletters, and SharePoint content
• Support wellbeing initiatives, awareness campaigns, and company events
• Coordinate social events and engagement activities

• Maintain HR platforms including HRIS, DocuSign, EAP, and engagement tools
• Support system access and data accuracy across global teams

Administration function within HR team with responsibility of 2 UK sites (approx 180 employees)

• Maintain accurate employee records (personal data, salary, bonuses, benefits, settlement agreements) and issue documentation in line with GDPR
• Utilise HRIS for record management and reporting, and TMS for absence tracking
• Deliver full employee lifecycle support in line with company policy, UK employment law, and audit requirements
• Manage onboarding, including drafting contracts, DBS and right to work checks, and delivering on-site and remote inductions
• Coordinate offboarding processes, including termination documentation, holiday calculations, and benefit reconciliations
• Monitor HR inbox, responding to queries, signposting employees, and escalating where appropriate
• Provide note-taking support for redundancy and settlement processes
• Ensure compliance with UK and global HR policies, supporting employees and managers with understanding and application
• Produce and distribute monthly newsletters and intranet content covering wellbeing, mental health, DEI, and awareness initiatives
• Organise employee engagement activities, including social events and wellbeing initiatives
• Complete monthly, quarterly, and annual data checks in line with global requirements
• Support payroll processes across four UK entities, ensuring accuracy of changes
• Administer UK benefits, including employee communications, enrolment, and implementation of new offerings
• Collaborate with UK and global HR teams to align and improve processes
• Support internal and external HR and security audits
• Track and support completion of mandatory training in line with compliance requirements
• Implement HR policies, procedures, and systems at site level, providing ongoing support to employees

• Implementation of training across the business ensuring to meet regulatory and legal requirements as well as company policy.
• Maintenance of employee training records for renewals, budgeting and audit purposes.
• Tracking and implementing the monthly changes to invoicing for the UK independent bingo hall sector working closely with key stake holders in the business.
• Responsible for the admin life cycle of customer contracts for the UK independent bingo hall sector. Including keeping accurate internal records with relevant contract information. Distribution of contracts to customers and internal stakeholders that required signature and and storage once received.
• Maintained accurate record keeping for all UK sites for accurate execution by the finance team.
• Streamlined filing system and record keeping, ensuring easy access to critical documents.
• Handled sensitive customer information with strict confidentiality and inline with GDPR and Data protection regulation.
• Managed client contact database to ensure most up to date information was available.
• Facilitated smooth running of sales department by tackling administrative tasks promptly.
• Maintained sales documentation and customer records in company database promptly and precisely for reliable reporting.
• Provided reliable administrative support for improved sales team efficiency.
• Liaised with customers to resolve enquiries, appointment requests and billing question both in-person, over telephone and via email.
• Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
• Organised social events for the company
• Provide general admin support to the office including answering telephones, greeting customers and visitors and arranging hospitality.

• Use of Sage Accounts and payroll Systems and SAP Accounting system.
• Processing invoices and credits for suppliers and customers. Including Monthly, Quarterly and Annual periods.
• Management of petty cash
• Processing expenses claims
• Assisted finance team for year-end closing procedures, internal and external audits.
• Arrangement of travel and accommodation for onsite engineers and senior members of the business travelling within the UK and abroad keeping inline with budget requirements and travel regulations.
• Processing and payment of weekly dispensation to engineers
• Tracking and maintaining records of employees holidays and absence leave inline with company policy. Maintaining accurate record keeping for use during payroll.
• Trained first-aider and responsible for maintenance of first aid equipment in line with HSE regulations.
• Organised social events for the company including Christmas party, annual firework displays and lunches.
• General office admin duties including greeting clients, arranging lunches, assisting with admin queries, scanning and filing of documents.