Jon Holliday
Summary
A highly knowledgeable Financial Services professional with a diverse background in custody banking operations and product delivery.
Core skills span team leadership, strategic and tactical planning and resolution, stakeholder management and project execution across the entire delivery lifecycle.
A versatile contributor; influencing and decision making within technology and business environments. Support and delivering value to business units, clients and customers.
Overview
23
23
years of professional experience
Work history
Asset Services Business Analyst - Product Delivery
HSBC Markets and Security Services
Canary Wharf, London
2018.10 - Current
- Lead workshops collaborating with internal and external project stakeholders throughout systems development lifecycles, from requirements gathering to production releases.
- Document process flows and user stories to implement requirements for a diverse range of change requests, including regulatory change (SRDII, Score), yearly Swift releases, data migrations and system upgrades (BaNCS), off-shoring projects and general functional improvements.
- Configure end-to-end test environments and create detailed suites of test scripts and traceability matrices for complex change projects.
- Identify, document and track software defects to resolution
- Provide roadmap presentations and progress metrics for project stakeholders.
- Participate in ExCo priorisation and costing meetings for Asset Services change hub requests
Senior Corporate Actions Analyst
HSBC
Canary Wharf, London
2014.06 - 2018.10
- Senior member of a team of 20 processing all voluntary and mandatory overseas events across over 80 markets.
- Participated in a number of projects as a subject matter expert working with the Change Management team to migrate the business to a new automated Corporate Actions platform, BaNCS
- Provided operational insight for a series of agile sprints and daily pod calls with developers, analysts and senior ops managers to identify key processes and scenarios for development and testing
- Supported UAT by assessing and presenting test evidence packs for business sign-off
- Worked with 3rd party consultants to produce feasibility study to identify parts of the business to migrate to off-shore service centres. Final document presented to senior management comprised end-to-end process maps, timelines, FTE figures and written recommendations
- Produced and delivered real-time training modules via webex and subsequent on-site support to service center staff in live production environment.
EMEA Asset Services Administrator
Goldman Sachs International
London
2014.02 - 2014.06
Senior Corporate Actions Analyst
HSBC
Canary Wharf, London
2012.06 - 2014.02
Trade Capture/Electronic Trade Confirmation Admin
Bank of New York Mellon
Canary Wharf, London
2000.03 - 2010.07
Education
Prince2 Foundation & Practioner - Project Management
APMG International
/2017 -
BTEC National Diploma - Computer Studies
South East Essex College
Southend /1993 - /1996
GCSE - English Language
The Deanes School
Thundersley /1988 - /1993
GCSEs - English Literature
The Deanes School
Thundersley /1988 - /1993
GCSEs - Mathematics
The Deanes School
Thundersley /1988 - /1993
GCSEs - Physical Education
The Deanes School
Thundersley /1988 - /1993
Skills
- Business Analysis
- Project Management
- Waterfall, Iterative and Agile Methodologies
- Requirements gathering, process flows and change request documenation
- Data-driven analysis using Python, VBA and SQL
- Business Process Improvement
- QA
- Change and Incident Management
- System/Functional Testing
- Stakeholder Management
- Risk Management
- Post-Implementation Warranty and Hypercare
- Agent Onboarding and Integration
- Corporate Actions
- Asset Services Operations
Timeline
Asset Services Business Analyst - Product Delivery
HSBC Markets and Security Services
2018.10 - Current
Senior Corporate Actions Analyst
HSBC
2014.06 - 2018.10
EMEA Asset Services Administrator
Goldman Sachs International
2014.02 - 2014.06
Senior Corporate Actions Analyst
HSBC
2012.06 - 2014.02
Trade Capture/Electronic Trade Confirmation Admin
Bank of New York Mellon
2000.03 - 2010.07
Prince2 Foundation & Practioner - Project Management
APMG International
/2017 -
BTEC National Diploma - Computer Studies
South East Essex College
/1993 - /1996
GCSE - English Language
The Deanes School
/1988 - /1993
GCSEs - English Literature
The Deanes School
/1988 - /1993
GCSEs - Mathematics
The Deanes School
/1988 - /1993
GCSEs - Physical Education
The Deanes School
/1988 - /1993