Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Johnny Manuel Sanchez Cid

Woking,Surrey

Summary

Compassionate and dedicated professional with over eight years’ experience in administration, customer service, and direct support roles. I bring a warm, empathetic approach and proven ability to support vulnerable individuals, including young people with special educational needs and distressed service users. Skilled in communication, organisation, and safeguarding, I am committed to delivering the highest standard of person-centred care. I am now seeking to apply my skills and caring nature as a Care Assistant, supporting residents to live with dignity, comfort, and respect.

Overview

12
12
years of professional experience

Work history

Freelance Administrative Support & Data Entry

Self-employed
London
09.2024 - Current
  • Delivered remote admin support including inbox management, scheduling, and record updates.
  • Built and maintained Excel trackers to ensure accurate and timely reporting.
  • Demonstrated independence, accuracy, and reliability while working to deadlines.

Administrative Coordinator

Littlediode
London
05.2022 - 08.2024
  • Managed 100+ daily queries across phone and email, providing calm and professional responses.
  • Coordinated diaries, appointments, and follow-ups to ensure smooth operations.
  • Trained colleagues on data handling and documentation standards, improving accuracy.
  • Supported distressed clients with empathy, always maintaining professionalism and discretion.

Information Analyst (Band 5)

NHS Barnsley CCG
Barnslet
12.2020 - 04.2022
  • Worked with PAS and e-RS systems to validate referral pathways and booking data.
  • Supported outpatient scheduling and escalated risks to ensure timely patient care.
  • Produced reports in Excel and Power BI to help services prioritise patient needs.
  • Developed a strong understanding of confidentiality, data accuracy, and NHS patient access policies.

Administrative & Customer Service Executive

Littlediode
London
12.2014 - 11.2020
  • Delivered front-line support including call handling, appointment booking, and document tracking.
  • Acted as the first point of contact for service users, resolving queries with care and professionalism.
  • Maintained accurate records while upholding confidentiality and data protection standards.

IT Assistant (with SEN Support)

Southborough High School
London
09.2013 - 07.2014
  • Provided IT support to staff and students, resolving queries patiently and effectively.
  • Supported young students with special educational needs, offering one-to-one guidance.
  • Adapted communication styles to meet diverse needs, fostering inclusion and confidence.

Education

Bachelor of Science - Business Information Technology

London Metropolitan University
London
10/2011 - 07/2014

GCSEs -

Southborough High School
London

Skills

  • Patient, empathetic, and respectful approach to care
  • Experienced in supporting individuals with special needs and vulnerable groups
  • Strong interpersonal and communication skills with residents, families, and staff
  • Calm under pressure, able to de-escalate and reassure distressed individuals
  • Excellent organisational and record-keeping skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and quick to learn new systems
  • Understanding of confidentiality, data protection, and safeguarding principles

References

References available upon request.

Timeline

Freelance Administrative Support & Data Entry

Self-employed
09.2024 - Current

Administrative Coordinator

Littlediode
05.2022 - 08.2024

Information Analyst (Band 5)

NHS Barnsley CCG
12.2020 - 04.2022

Administrative & Customer Service Executive

Littlediode
12.2014 - 11.2020

IT Assistant (with SEN Support)

Southborough High School
09.2013 - 07.2014

Bachelor of Science - Business Information Technology

London Metropolitan University
10/2011 - 07/2014

GCSEs -

Southborough High School

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