Johnathan Neal
Chepstow,Monmouthshire
Summary
I am a Driven Branch Manager with extensive experience in Trade and retail operations management, currently overseeing the Brewers Decorating Centre in Worcester. I have a Proven track record in increasing sales, reducing excess inventory by over 15%, and achieving high compliance scores in health and safety audits. Skilled in customer relationship management, employee training, stock management, and complaint resolution. Previous roles include managing bespoke store operations at Trespass and supervising stock at Wilko, demonstrating strong capabilities in supply chain coordination and inventory management.
Overview
15
15
years of professional experience
Work History
Branch Manager
Brewers Decorating Centre
Worcester
02.2022 - Current
- Manager of the Brewers Decorating Centre store in Worcester overseeing the operations and sales of the branch, growing the store's presence with trade and retail
- Increasing the sales of the store in line with the growth plans of the company
- Achieving a high customer service experience
- Since joining the store we have reduced the excess in branch by over 15%.
- We have grown the store by communicating with customers, suppliers and getting in the right stock in at the times we need it.
- Achieved high scores in health and safety, delivery, and cash audits with 98-100% compliance.
- Held regular meetings with operation manager and regional manager to gain insights into company strategies and apply them to enhance store performance.
- I have also been able to use my skills to help support and run other stores within the group as well as keeping an eye on my store.
- Since being with the store I have trained and driven team members from induction to whichever future they choose.
- Developing skills and training of supervisors to make them tomorrow's managers
- Carrying out constructive one-to-one meetings, growing the skills and knowledge
- Recruitment of candidates along with completing the induction, training monthly meetings of new staff
- Working with the staff to get the right stock into the store at the right time and display in the best locations to maximise profit
- Resolved customer complaints effectively to maintain positive relationships and improve service quality.
- Assisted other stores with merchandising, recruitment, stocktakes, and training through on-site visits and remote support.
- Assisted other stores with merchandising, recruitment, stocktakes, and training through on-site visits and remote support.
Supervisor to Branch Manager
Trespass
Worcester
04.2017 - 02.2022
- I was then offered the role of manager in the Worcester branch.
- Recognised for contributions to store operations, resulting in area manager offering manager role after store closure.
- Increasing the sales of the store (40% this year)
- Managed bespoke store operations, optimising window promotions and selecting appropriate merchandise.
- Achieving high scores in H&S, Delivery, cash audits (98-100% compliance)
- Reduced wages and hours budget by optimising staff scheduling and resource allocation.
- Achieving a high customer service experience
- Developing skills and training of supervisors to make them tomorrow's managers
- Carrying out constructive one-to-one meetings
- Recruitment of candidates along with completing the induction and training of new staff
- Working with the merchandising teams to get the right stock into the store at the right time
- Dealing with customer complaints
- Managing/ helping with store openings, including merchandising the new store, recruitment, store cover, stocktakes and seasonal range changes.
- Led Cheltenham store layout updates alongside manager, contributing to increased sales.
Claims Assistant
Zurich Insurance
12.2015 - 05.2017
- Managed claims from initial setup to settlement, focusing on economical resolutions while delivering excellent customer service.
- Achieved dual skill proficiency in managing motor claims and liability alongside home insurance.
- Processed initial notifications for motor and home claims, ensuring timely communication with customers.
- Conducted team meetings and answered calls regarding home insurance claims and customer complaints.
- Negotiated with third-party insurers and solicitors to facilitate claims resolution.
- Resolved customer complaints to improve satisfaction and service quality.
- Trained and coached staff to ensure competence in their roles.
Customer Assistant to Level 3 Stock Supervisor
Wilko
03.2011 - 12.2015
- Progressed from delivery merchandiser to supervisor in new concept store in Edmonton, London.
- Coordinated daily team allocations, delivered briefings, and assigned tasks to optimise workflow.
- Supported management in daily store operations, ensuring stock availability, effective presentation, and high standards of customer service.
- Contributed to opening a new concept store by recruiting and training 40 staff members to ensure readiness for launch.
- Conducted training sessions to develop team skills and improve performance.
- Worked in various locations assisting and organising shop moves, layout reviews, stocktakes and running the store for the day.
- Jobs lists would include putting out delivery, promotional changes, working stock from the stockroom, window changes, POS changes, price changes, cleaning the store ready for trade and carrying out H&S checks.
- Assisted management with grievances regarding staff, this included organising the evidence and taking notes.
- A typical day would be getting to the store at 5am.
Education
National diploma - In Business Triple Distinction
Chepstow School
01-2010
GCSE - Science, Maths, English, History, Geography, ICT
Chepstow School
01-2008
Skills
- Customer relationship management
- Employee training
- Branch operations
- Stock management
- Health and safety compliance
- Complaint resolution
- Operations management
- Inventory management
Hobbies and interests
- DIY
- gardening
- baking
- outdoor activities
Timeline
Branch Manager
Brewers Decorating Centre
02.2022 - Current
Supervisor to Branch Manager
Trespass
04.2017 - 02.2022
Claims Assistant
Zurich Insurance
12.2015 - 05.2017
Customer Assistant to Level 3 Stock Supervisor
Wilko
03.2011 - 12.2015
National diploma - In Business Triple Distinction
Chepstow School
GCSE - Science, Maths, English, History, Geography, ICT
Chepstow School